Front Desk Agent

Front Desk Agent

Attitash Village – Bartlett, NH

Part of the Berry Companies family of resorts

Pay: $18.00–$25.00 per hour, depending on experience, plus commission opportunities on hotel bookings.

Be Part of Something New.

This isn't just another Front Desk job.

Attitash Mountain Village is in the middle of one of the most exciting transformations in its history, and we're looking for energetic, guest-focused people who want to help shape the future of our resort.

Over the next several years, our resort is undergoing a multi-million-dollar renovation and rebranding project that includes:

• Beautifully renovated guest rooms and vacation homes
• Exterior renovations to every building throughout the resort
• New landscaping and property improvements
• A completely refreshed resort identity with new logos, signage, and branding
• Continued investments in guest amenities and the overall guest experience

If you've ever wanted to join a team where you can grow your career while helping build something special, this is your opportunity.

Why You'll Love Working Here

At Attitash Mountain Village, every day is different. You'll meet families creating lifelong memories, skiers and hikers exploring the White Mountains, returning owners who know us by name, and guests experiencing our resort for the very first time.

We're looking for someone who:

• Loves helping people
• Brings positive energy to work every day
• Thrives in a fast-paced environment
• Enjoys solving problems and making guests smile
• Wants to be part of a growing, improving resort

Our Core Values

• Do the Right Thing
• We Can Help
• Friendly & Fun
• Make Hard Things Look Easy

If those values describe you, we'd love to meet you.

What You'll Do

As a Front Desk Agent, you'll be the first and last impression our guests have of the resort.

Responsibilities include:

• Welcome guests with exceptional hospitality
• Check guests in and out efficiently
• Make, modify, and cancel reservations
• Answer phones and assist with reservation inquiries
• Recommend local attractions, restaurants, and activities
• Respond promptly to guest requests and concerns
• Coordinate with Housekeeping and Maintenance to resolve guest issues
• Process payments and maintain accurate records
• Keep the Front Desk and lobby welcoming and organized
• Help create memorable vacations that keep guests coming back

What Success Looks Like

We believe in clear expectations and giving our team the tools to succeed.

You'll be recognized for helping us achieve:

• Guest review scores of 4.5 for Check-In/Check-Out
• Guest review scores of 4.5 for Friendliness and Helpfulness
• Net Promoter Score (NPS) of 70 or higher
• Outstanding guest experiences every day

We Invest in Our Team

We operate using the Entrepreneurial Operating System (EOS), which means you'll have leaders who provide:

• Clear expectations
• Ongoing coaching and training
• Weekly one-on-one meetings
• Recognition for great performance
• Opportunities for advancement
• The tools and support needed to succeed

Compensation & Benefits

• $18.00–$25.00 per hour, based on experience
• Commission opportunities on hotel bookings
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Birthday Off with Pay
• Paid Training
• Tuition Reimbursement
• Employee Lodging & Travel Discounts
• Mini Vacation & Vacation Exchange Opportunities
• Employee Discounts
• Life, Accident, Critical Illness & Short-Term Disability Insurance
• Career Development & Advancement Opportunities
• Company celebrations and team events
• A workplace that values work/life balance

Location

Attitash Mountain Village Bartlett, New Hampshire

Located at the base of Attitash Mountain in the heart of the White Mountains.

Ready to Join Our Team?

If you're looking for more than just a job-and want to be part of the exciting future of one of New Hampshire's premier mountain resorts-we'd love to hear from you.

For more information, contact:

Jenn Robinson Human Resources Administrator Berry Companies

603-356-6321 ext. 6433

jennr@berry-cos.com