What are the responsibilities and job description for the IT Support Specialist position at ATTC Manufacturing?
About ATTC
Founded in 2000, ATTC Manufacturing is a leading producer of precision-machined brake drums, rotors, steering knuckles, carriers, and differential cases for the automotive industry.
At ATTC, we believe investing in our team members leads to quality work. Our production processes are constantly reviewed for improvement so we can deliver high-quality products with exceptional efficiency. We’re proud of our culture of continuous improvement, innovation, and excellence.
This position is based at our Tell City, IN facility.
Job Summary
ATTC is seeking an IT Support Specialist to join our Information Technology team. Reporting directly to the IT Manager, this position provides technical support to employees across the organization while helping maintain computer systems, software, network connectivity, and technology equipment.
This role is ideal for someone who enjoys troubleshooting technical issues, helping others, and gaining hands-on experience with enterprise technology systems in a manufacturing environment.
Key Responsibilities
- Install, configure, and maintain computer hardware, software, and peripheral devices
- Set up workstations, monitors, printers, scanners, and other technology equipment
- Provide technical support to end users in person, by phone, and through remote support tools
- Troubleshoot hardware, software, email, and network connectivity issues
- Assist employees with Microsoft Office and other business applications
- Create and maintain user accounts, passwords, and access permissions
- Assist with antivirus, endpoint protection, and software updates
- Connect users to network resources and provide basic training on company systems
- Document support requests, resolutions, and work instructions
- Coordinate with the IT Manager and external vendors on technology projects
- Assist with purchasing and inventory management of IT equipment and supplies
- Escalate complex technical issues as needed
- Support technology initiatives across multiple ATTC locations
- Perform other duties as assigned
Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Strong organizational and time management abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Attention to detail and commitment to providing quality support
- Technical experience in the following preferred:
- Windows 10/11
- Microsoft Office 365
- Active Directory
- Microsoft Intune
- Windows Server environments
- Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
- Printers and peripheral device support
- Antivirus and endpoint protection software
- Mobile device support
Physical Requirements
- Ability to work at a computer for extended periods.
- Ability to regularly walk and work throughout a manufacturing facility.
- Comfortable spending time on the production floor interacting with employees.
- Periodically travel to other ATTC locations.
Why You’ll Love Working at ATTC
We know that great work starts with great people. That’s why we offer competitive pay, advancement opportunities, and a comprehensive benefits package that supports your career and well-being.
Benefits include:
- Affordable insurance options (medical, dental, vision – including HSA plans)
- 401(k) with company match
- Paid time off & holidays
- Tuition reimbursement
- Flexible Spending Accounts (FSA)
- Company-paid Short & Long-Term Disability
- Employee referral and recognition programs
- Wellness and appreciation events
- Career growth opportunities
Join Our Team
If you're looking to build your IT career while supporting a growing manufacturing organization, we'd love to hear from you. Apply today and become part of the ATTC team.
Salary : $66,300 - $83,600