IT Desktop Lead

Overview

The IT Desktop Technician provides advanced technical support for end-user computing devices, software platforms, and enterprise IT services. This role is responsible for maintaining productivity by resolving hardware, software, and configuration issues, managing IT assets, and ensuring the integrity of endpoint standards and inventory. The ideal candidate brings strong technical expertise, excellent communication skills, and a proactive approach to supporting technology needs across the organization. 

Responsibilities

We are seeking a highly skilled Desktop Services Lead to oversee the design, deployment, and management of enterprise desktop solutions across Windows and macOS environments. This role will lead a team responsible for ensuring secure, efficient, and user-friendly endpoint experiences. Expertise in Microsoft Intune and Jamf Pro is essential for managing modern device management strategies.

Key Responsibilities 

• • Lead the Desktop Services team in delivering endpoint management solutions for Windows and macOS devices.
  • Design and implement policies for Microsoft Intune (Windows) and Jamf Pro (macOS) to ensure compliance, security, and optimal performance.
  • Oversee application packaging, deployment, and lifecycle management.
  • Manage OS imaging, updates, and patching strategies for all endpoints.
  • Collaborate with Security and Network teams to enforce device compliance and conditional access policies.
  • Develop and maintain automation scripts (PowerShell, Bash) to streamline operations.
  • Provide technical leadership for troubleshooting complex desktop issues and escalations.
  • Monitor and report on endpoint health, compliance, and user experience metrics.
  • Drive continuous improvement initiatives and adoption of modern management practices.
  • Mentor and guide junior team members.

Qualifications

Education & Experience 

• • 5 years of experience in desktop engineering or endpoint management.
  • MD-102 Endpoint Administrator Associate Certification
  • Jamf Pro certification.
  • Experience with Intune, Entra, Defender, SCCM, Active Directory, Jamf and enterprise mobility solutions.
  • Proven expertise in Microsoft Intune (Windows 10/11) and Jamf Pro (macOS).
  • Strong knowledge of Windows Autopilot, Apple ADE, and MDM principles.
  • Experience with scripting languages (PowerShell, Bash, or Python).
  • Familiarity with Azure AD, conditional access, and security baselines.
  • Excellent problem-solving and leadership skills.

Preferred Qualifications

• • Knowledge of Zero Trust security models.
  • ITIL or similar process framework experience.
  • Relevant certifications (e.g., Microsoft Azure Administrator, Jamf 300/400).

Soft Skills

• • Proven ability to mentor team members and lead people effectively to achieve shared goals.
  • Strong communication and collaboration abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Passion for innovation and continuous improvement.

*This role is hybrid out of our Downton Greenville, SC office*

#AttainFinance #AttainRP

Base Salary: $70,000 - $80,000 USDThe base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.This employer participates in E-Verify for US-based hires.

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinace.com,  @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca. 

Salary : $70,000 - $80,000