What are the responsibilities and job description for the Sales Administrator position at ATS Scientific Products?
Stone Ridge, NY, US, 12484
SP Industries Inc. is expanding our team in Stone Ridge, NY and have an immediate opening for a Sales Administrator. In this role, the right candidate will support Service Sales and customers by managing order entry, contract administration, invoicing, and communication across ERP and FSM systems. This role ensures accurate processing of domestic and international service contracts and spare parts orders while coordinating with internal teams and external partners.
Key Responsibilities
- Enter and manage service contract and spare parts orders in IERP and Syspro systems.
- Process RMAs, service contract cancellations, invoicing, and credit card orders.
- Verify purchase orders, tax status, documentation, and maintain accurate order records.
- Coordinate shipments, ship dates, Incoterms compliance, and international freight requirements.
- Generate Commercial/Proforma Invoices and Shipper's Letters of Instruction for international orders.
- Open, update, close, and maintain service contract agreements and opportunities in FSM.
- Manage customer, equipment, and opportunity data within FSM.
- Provide professional customer support via phone and email and manage FSM communication queues.
- Collaborate with Service Sales, warehouse teams, and freight forwarders.
- Participate in required meetings and complete assigned training.
- Opening CASEs for customers for support queues from phone or email
Qualifications
- Excellent customer service and professional communication skills.
- Strong organizational, multitasking, and attention-to-detail abilities.
- Proficiency with ERP systems, invoicing, and computer applications; ability to learn new systems quickly.
- Accounting and invoicing knowledge preferred.
- Self-motivated, adaptable, and effective working independently or as part of a team.
- Minimum of 5 years' experience in customer service and/or accounting-related roles.
Payrate: $20-28/hr
HSE
All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.
Employee responsibilities for Health, Safety and Environment include:
- Work in compliance with divisional health, safety and environmental procedures
- Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
- Report any unsafe conditions or unsafe acts
- Report defect in any equipment or protective device
- Ensure that the required protective equipment is used for the assigned tasks
- Attend all required health, safety and environmental training
- Report any accidents/incidents to supervisor
- Assist in investigating accidents/incidents
- Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Why SP Industries Inc.? The three parallelograms in our logo reflect our core company values:People, Process, and Performance. As part ofATS, SPleverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.
* We provide a wide range of innovative and high-quality scientific products that improve people's lives
* We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
* We offer 401(K) including company match, Paid Time Off annually Paid Holidays
* You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth
ATS is a $2.2B publicly-traded global enterprise with a proud 40-year history of helping advance the future with automation solutions. SP Industries Inc. sits within the ATS Life Sciences Group andis a leading global provider of state-of-the-art fill-finish drug manufacturing solutions, research, pilot and production lyophilizers, laboratory equipment and supplies, and specialty glassware. SP supports research and production across diverse end-user markets including pharmaceuticals, life science, ophthalmic, environmental testing and monitoring, food and beverage and more. SP has a long and successful track record of quality and science innovation, and is headquartered in Warminster, Pennsylvania, with production facilities in the USA and Europe. SP offers a world-wide sales and service network including product training and technical assistance. For more information visitwww.scientificproducts.com.
EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.
Pay Transparency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Nearest Major Market: Kingston
Salary : $20 - $28