What are the responsibilities and job description for the Account Manager (56180) position at ATS FAMILY?
The Account Manager is an individual contributor responsible for driving net-new revenue through prospecting, selling, and closing new business across Abel Solutions’ full portfolio of business solutions, digital security services, and managed IT offerings. This is a new-logo hunter role with full ownership of the sales cycle from first contact through signed agreement, primarily targeting SMB clients. The role requires a self-starter mindset, comfort engaging business owners and C-suite leaders, and the ability to translate technical capabilities into clear business value. The Account Manager partners closely with sales leadership and technical delivery teams to ensure a seamless transition from sale to implementation and an exceptional client experience.
Responsibilities:
- Identify, prospect, and close new SMB clients across targeted markets to drive revenue growth.
- Leverage ATS and SGS Global customer portfolios to identify cross-sell and new-logo opportunities.
- Build and manage a qualified sales pipeline through consistent outbound prospecting, networking, referral partnerships, LinkedIn outreach, and industry events.
- Conduct discovery sessions to understand prospect environments, challenges, and business goals.
- Build and maintain strong relationships with key stakeholders within prospective client organizations.
- Present and demonstrate solutions aligned to customer needs and risk profiles.
- Collaborate with technical teams to design solutions, scope engagements, and develop proposals and pricing.
- Maintain consistent communication with prospects throughout the sales process.
- Ensure smooth handoff of new customers to implementation or customer success teams.
- Develop and maintain relationships with referral partners including CPAs, attorneys, HR consultants, and risk advisors.
- Represent Abel Solutions at conferences, trade associations, and networking events.
- Meet or exceed monthly and quarterly new business targets.
- Maintain accurate CRM records, forecasts, and activity tracking.
- Stay current on Microsoft 365, SharePoint, and related ecosystem trends.
- Position yourself as a trusted advisor by sharing insights and thought leadership through client engagement and professional platforms.
- Provide market feedback to leadership related to customer needs, industry trends, and competitive offerings.
- Demonstrate professionalism, strong communication, and sound judgment in all client and internal interactions.
- Participate in company meetings, events, and other activities as required.
- Support additional initiatives and tasks as assigned by leadership.
Required Experience and Skills:
- Bachelor’s degree.
- 3 or more years of B2B sales experience with a demonstrated track record of hunting and closing new business.
- Experience selling technology services, IT solutions, managed services, or similar offerings to SMB clients.
- Proven ability to independently generate pipeline through outbound prospecting.
- Strong business acumen with the ability to engage credibly at the owner or C-suite level.
- Experience with consultative, needs-based sales approaches in longer-cycle sales environments.
- Proficiency with CRM tools and disciplined pipeline management.
- Excellent written, verbal, presentation, and negotiation skills.
- Strong client management and collaboration skills across cross-functional teams.
- Ability to manage multiple priorities in a fast-paced, changing environment.
- Strong analytical and critical thinking skills.
- Ability to perform with minimal direction and handle ambiguity effectively.
- Working knowledge of Microsoft 365 and SharePoint.
- Proficiency with Microsoft Office tools including Outlook, Word, Excel, PowerPoint, Visio, and Project.
Additional requirements:
- U.S. Person status as defined by ITAR, or eligibility to obtain export licenses when required.
- Willingness to build a strong local presence while pursuing opportunities nationwide.
- Availability to attend industry events, networking functions, and company meetings as needed.
Work Conditions:
- Remote role with regular travel for client meetings, industry events, and relationship development.
- Standard business hours with flexibility based on customer and business needs.
- Prolonged periods of computer use and virtual meetings.