What are the responsibilities and job description for the Medical Front Desk / Scheduling Representative position at Atrium OB/GYN?
Job Title: Medical Front Desk/Scheduling Representative
Department: Operations
Immediate Supervisor Title: Operations Supervisor
Job Supervisory Responsibilities: None
General Summary:
Essential Job Responsibilities:
1. Greets patients and visitors in person and over the phone in a professional and courteous manner
2. Completes arrival and discharge workflow with accuracy and confidentiality. Tasks include demographic and eligibility verification, payment posting and reconciliation, scheduling and patient cost estimation for services
3. Analyzes and responds to requests for medical information following appropriate use and disclosure
4. Performs all duties within HIPAA regulations
Education: High School Diploma
Experience: Minimum of two years of health care and customer service experience
Other Requirements: None
Performance Requirements:
Knowledge:
- Knowledge of general office policies and procedures
· Knowledge of medical terminology
· Knowledge of payer products
· Knowledge of HIPAA regulations
· Understanding and execution of daily reconciliation of payments
Skills:
- Excellent verbal and written communication skills
- Exceptional customer service skills
· Passionate about healthcare excellence
· Excellent telephone etiquette and proficiency managing scheduling calls
· Experience with electronic practice management (PM) and medical record (EMR) systems
· Adaptability to technology
Abilities:
- Ability to work effectively with other departments in the practice
- Ability to use active listening skills and be resourceful when problem-solving
· Ability to multi-task, work in a fast paced environment and stay organized
· Ability to assist other administrative staff with overflow work, including word processing, and data entry
HIPAA Compliance: In order to fulfill the responsibilities of thisposition, access to the following information is required:
- Patient billing and health records
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person