What are the responsibilities and job description for the Supervisor, Public Safety Armed position at Atrium Health Navicent?
Department
11926 Navicent Non Enterprise Corporate - Public Safety
Status
Full time
Benefits Eligible
Yes
Hours Per Week
40
Schedule Details/Additional Information
FT
Pay Range
$30.70 - $46.05
Major Responsibilities
Providessecurity services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances andin accordance withpolicies, procedures, and training.
Creates a team atmospherebasedon mutual respect,collaborationand open communication.
Acts as a coach for teammates, providing feedback that builds resiliency and fosterscreativity of thinking.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.Isalert, observant, and ethical.Complies withand enforces all safety and security rules and regulations.
Overseesperformance of the shift’s routine and emergency responsibilities.Collaborateswith staff, leadership, and other departments toaccomplishorganizational goals, resolve security concerns, share information,monitorcustomer satisfaction, and provide education and training.
Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms work documentation in the electronic record. Approves incident reports. Conducts shift briefings to ensureaccuratecommunication and handoff.
Coordinates emergency response planning and practice with other Departments and Units.Ensuresthat after action reviewsaccomplishedand documented.
Provides liaison with community police, fire, and government officials.Conductsmajor investigationsrelativeto accidents, thefts, injuries, and other incidents.Conducts investigation/reviews of situations that require athreatassessment.
Performs administrative requirements. Responsible for KRA results; provides input to and implements the budget, administers policies and procedures, conducts inspections and audits to identify vulnerabilities and hazards; corrects deficiencies identified by third party inspections, audits, and regulatory surveys; meets state and federal compliance regulations (e.g., DNV, Environment of Care chapter of the Joint Commission on Accreditation of Health Care Organizations, CMS, OSHA, etc.).
Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirementsidentifiedin the Annual Training Plan.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised,comply withthe policies, regulations, and laws applicable to the organization's business.
Licensure, Registration, And/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is notrequired.
For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services must be obtained within1year andmaintainedthrough training and competency assessments.
NIMS Compliance Certification
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Must meet State of IL Department of Financial and Professional Regulation licensing requirements andableto obtain a Firearm Control Card (FCC) for Proprietary Personnel within90 daysof hire.
Stop the Bleed Certification
A valid driver’s license issued by the Division of Motor Vehicle.
Certified in Conducted Energy Weapon (e.g.TASER) use within90 daysof hire and periodically thereafter.
Education Required
Associate’s degree in criminal justiceor related field isrequiredor obtained within and approved and agreed upontimeframe.
Experience Required
Typically requires5yearsof experience in a security, related public safety, or customer service area that includesexperiencesin responding to emergent situations andidentifyingand resolvingcomplexissues that pose a potential risk to patients, visitors,teammatesand/or property.3 years of experienceas a lead officer.
Knowledge, Skills & Abilities Required
An above average level of emotional intelligence, includingempatheticand compassionate responses toteammate,visitor,and patient incidents.
The ability to function ina work environment in whichwe maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
Adailycommitment to patient-centered safety practices.
Collaborative workwith medical staffand external law enforcement, asappropriate.
The ability toremain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent andcreateinnovativesolutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.Teammates already employed in Public Safety Officerpositionprior to “7-28-24” will have18 monthsto comply.
Illinois team members must have completedStateof Illinois 20-hour Basic Security Officer course with semi-automatic pistol endorsement.
Willingness to carry a department authorized firearm while on duty.The firearm and level III holster must bepurchasedupon hire, supplied, andmaintainedby the Officer as outlined in the Public Safety Firearms Policy and approved by theDepartmentRange Masters.
Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.Probationary Officers must completerangequalificationwithin their 90-day probationary period and must attend the first qualification date within their probationary period.
Demonstrated ability to exercise mature judgment and sound reasoning whilemaintaininga courteous and tactful demeanor in dealings withteammates, visitors, and patients, even if they are verbally aggressivepersons.
Demonstrated experience in quickly assessing dangerous situations and takingappropriate action.
Demonstrated ability in verbal and written communications.
Ability to use a computer to document work (e.g.Microsoft Word, Excel, navigating a web page, and database entry).
Maintains strong awareness of street drugs, gang activity, and human trafficking.
Ability to defendself-and/orothers in case of physical confrontations when de-escalation efforts fail and there is cause tophysically restrain a person against their will who isnon-compliantandcommitting a criminal act orlacks capacity and isattemptingto elope.
Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
Ability to communicate via radio and telephone with clear diction without impediments.
Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material andfacilitatemeetings
Physical Requirements And Working Conditions
Must sit, stand, walk, and drive throughout the workdayand mustlift upto 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
Mustpossessthe handstrength, dexterity, and ability to safelyoperatea firearm.Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and withoutassistdevices.
Have 20/20 vision in both eyesorcorrectable to 20/20 with corrective lenses in both eyes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must bewornas necessary.
Operates allequipmentnecessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Must be able to handle personal stress andpossible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able toassistclinical teammateswith lifting patients of all sizes.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our CommitmenttoYou
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
As a Public Safety Officer Supervisor at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity. You will also provide operational leadership of the security staff during a designated shift and ensures that all services meet department standards.
11926 Navicent Non Enterprise Corporate - Public Safety
Status
Full time
Benefits Eligible
Yes
Hours Per Week
40
Schedule Details/Additional Information
FT
Pay Range
$30.70 - $46.05
Major Responsibilities
Providessecurity services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances andin accordance withpolicies, procedures, and training.
Creates a team atmospherebasedon mutual respect,collaborationand open communication.
Acts as a coach for teammates, providing feedback that builds resiliency and fosterscreativity of thinking.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.Isalert, observant, and ethical.Complies withand enforces all safety and security rules and regulations.
Overseesperformance of the shift’s routine and emergency responsibilities.Collaborateswith staff, leadership, and other departments toaccomplishorganizational goals, resolve security concerns, share information,monitorcustomer satisfaction, and provide education and training.
Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms work documentation in the electronic record. Approves incident reports. Conducts shift briefings to ensureaccuratecommunication and handoff.
Coordinates emergency response planning and practice with other Departments and Units.Ensuresthat after action reviewsaccomplishedand documented.
Provides liaison with community police, fire, and government officials.Conductsmajor investigationsrelativeto accidents, thefts, injuries, and other incidents.Conducts investigation/reviews of situations that require athreatassessment.
Performs administrative requirements. Responsible for KRA results; provides input to and implements the budget, administers policies and procedures, conducts inspections and audits to identify vulnerabilities and hazards; corrects deficiencies identified by third party inspections, audits, and regulatory surveys; meets state and federal compliance regulations (e.g., DNV, Environment of Care chapter of the Joint Commission on Accreditation of Health Care Organizations, CMS, OSHA, etc.).
Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirementsidentifiedin the Annual Training Plan.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised,comply withthe policies, regulations, and laws applicable to the organization's business.
Licensure, Registration, And/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is notrequired.
For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services must be obtained within1year andmaintainedthrough training and competency assessments.
NIMS Compliance Certification
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
Must meet State of IL Department of Financial and Professional Regulation licensing requirements andableto obtain a Firearm Control Card (FCC) for Proprietary Personnel within90 daysof hire.
Stop the Bleed Certification
A valid driver’s license issued by the Division of Motor Vehicle.
Certified in Conducted Energy Weapon (e.g.TASER) use within90 daysof hire and periodically thereafter.
Education Required
Associate’s degree in criminal justiceor related field isrequiredor obtained within and approved and agreed upontimeframe.
Experience Required
Typically requires5yearsof experience in a security, related public safety, or customer service area that includesexperiencesin responding to emergent situations andidentifyingand resolvingcomplexissues that pose a potential risk to patients, visitors,teammatesand/or property.3 years of experienceas a lead officer.
Knowledge, Skills & Abilities Required
An above average level of emotional intelligence, includingempatheticand compassionate responses toteammate,visitor,and patient incidents.
The ability to function ina work environment in whichwe maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
Adailycommitment to patient-centered safety practices.
Collaborative workwith medical staffand external law enforcement, asappropriate.
The ability toremain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent andcreateinnovativesolutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.Teammates already employed in Public Safety Officerpositionprior to “7-28-24” will have18 monthsto comply.
Illinois team members must have completedStateof Illinois 20-hour Basic Security Officer course with semi-automatic pistol endorsement.
Willingness to carry a department authorized firearm while on duty.The firearm and level III holster must bepurchasedupon hire, supplied, andmaintainedby the Officer as outlined in the Public Safety Firearms Policy and approved by theDepartmentRange Masters.
Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.Probationary Officers must completerangequalificationwithin their 90-day probationary period and must attend the first qualification date within their probationary period.
Demonstrated ability to exercise mature judgment and sound reasoning whilemaintaininga courteous and tactful demeanor in dealings withteammates, visitors, and patients, even if they are verbally aggressivepersons.
Demonstrated experience in quickly assessing dangerous situations and takingappropriate action.
Demonstrated ability in verbal and written communications.
Ability to use a computer to document work (e.g.Microsoft Word, Excel, navigating a web page, and database entry).
Maintains strong awareness of street drugs, gang activity, and human trafficking.
Ability to defendself-and/orothers in case of physical confrontations when de-escalation efforts fail and there is cause tophysically restrain a person against their will who isnon-compliantandcommitting a criminal act orlacks capacity and isattemptingto elope.
Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
Ability to communicate via radio and telephone with clear diction without impediments.
Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material andfacilitatemeetings
Physical Requirements And Working Conditions
Must sit, stand, walk, and drive throughout the workdayand mustlift upto 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.
Mustpossessthe handstrength, dexterity, and ability to safelyoperatea firearm.Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and withoutassistdevices.
Have 20/20 vision in both eyesorcorrectable to 20/20 with corrective lenses in both eyes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must bewornas necessary.
Operates allequipmentnecessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Must be able to handle personal stress andpossible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able toassistclinical teammateswith lifting patients of all sizes.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our CommitmenttoYou
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
As a Public Safety Officer Supervisor at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity. You will also provide operational leadership of the security staff during a designated shift and ensures that all services meet department standards.
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