What are the responsibilities and job description for the Customer Care Representative position at Atomic Promotions Inc?
We are seeking a Customer Care Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesAnswer inbound traffic including phone calls and emailsPerform outbound welcome calls to newly acquired subscribersHelp troubleshoot and resolve any inquires within SLA frameworkDesign and contribute to proactive email campaigns including subscription status, site updates, and newslettersEnsure that all back-office and operational responsibilities lead to an exceptional customer experienceQualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsPositive, optimistic attitude that emphasizes superlative experiences for our subscribersEffective listening and clear communication skillsAdaptability to a changing environment and handle multiple priorities with tight deadlinesMeticulous attention to detail with superb organizational skillsAbility to demonstrate patience and empathyExcellent writing and analytical skillsA Bachelor's degree is preferred
Salary : $65,000 - $75,000