What are the responsibilities and job description for the Member Services & Sales Coordinator position at Atlas Voluntary Benefits?
Your Role
You'll play a key role in helping Los Angeles County employees understand and maximize their insurance benefits.
This is a hybrid role combining member service, sales support, and administrative responsibilities. You'll assist employees with claims, answer benefit questions, schedule appointments, help members keep valuable coverage in force, and support our licensed advisors throughout the enrollment process.
You'll spend much of your day talking with people by phone and in person, building relationships, solving problems, and ensuring our members receive exceptional service.
Who We're Looking For
You're a Killer Executor: You love running the trains on time, and you're a 12 out of 10 at getting things done.
You're a Kind & Hardworking Person: Above all, here at Atlas, we care deeply about working with amazing people—the rare individuals who are both excellent at their craft and genuinely kind.
You're Ambitious and Always Looking to Grow: You love leveling up, taking on new challenges, and becoming better every day.
You're Someone Who Enjoys Talking with People: You're confident on the phone, comfortable building relationships, and know how to earn people's trust.
You Don't See Sales as "Selling": You see it as educating people, solving problems, and helping them make informed decisions that truly benefit them.
Qualifications
- Strong communication skills — clear, confident, and comfortable connecting with people.
- Organized and reliable — able to track details and manage multiple tasks without dropping the ball.
- Confident problem-solver — comfortable handling objections and finding solutions.
- Professional and people-friendly — approachable, positive, and team-oriented.
- Hardworking, ambitious, and motivated — has a growth mindset and pushes themselves to improve.
- Sales, customer service, or account management experience preferred.
- Computer proficiency (Google Workspace, Microsoft Office, CRM experience is a plus).
Daily Responsibilities
- Assist members with insurance claims.
- Follow up with members regarding pending claims.
- Schedule appointments for our Benefits Advisors.
- Contact members regarding policy changes, reinstatements, and claim updates.
- Help members understand their insurance benefits.
- Assist with policy retention and customer service.
- Answer incoming phone calls and emails.
- Coordinate paperwork and maintain accurate records.
- Support our field representatives with administrative and client service tasks.
About Atlas Voluntary Benefits
Atlas Voluntary Benefits provides insurance and financial products to Los Angeles County employees, serving more than 120,000 employees throughout Los Angeles County.
We provide affordable insurance coverage designed to help individuals and families protect themselves financially during times of sickness, accidents, disability, and the loss of a loved one.
Every day, our team visits hospitals, sheriff stations, jails, fire stations, courts, probation detention centers, children's services, and many other Los Angeles County locations.
We love what we do because we have the privilege of serving the people who serve our communities.
Compensation & Benefits
World-Class Team: We're a group of servant leaders who work hard and always put our team and our members first.
- Performance Bonuses
- Career growth encouraged and rewarded
- Company-sponsored California Life & Health Insurance License
- Optional sponsorship for the Series 6 License
- Ongoing training and mentorship
Why Join Atlas?
If you're passionate about helping others, want to see your work make a direct impact on thousands of lives, and want to work alongside some of the best people in the industry, we'd love to have you join our mission.
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Professional development assistance
Work Location: In person
Salary : $22