What are the responsibilities and job description for the Desktop Support Manager position at Atlas Search?
A leading organization is looking for a hands on Deskside Support Lead to manage local IT support operations and lead a high performing team within a global service model.
This role is ideal for someone who enjoys ownership, improving service delivery, and working closely with business stakeholders in a fast paced environment.
What you will do
- Lead and develop a deskside support team
- Drive service quality across incidents, requests and escalations
- Manage stakeholder relationships and improve user experience
- Oversee ServiceNow usage reporting and data quality
- Ensure reliable end user technology and asset management
- Support projects and technology rollouts
What you bring
- 5 plus years of IT support experience with 3 plus years in leadership
- Strong experience with ServiceNow or similar ITSM tools
- Excellent communication and stakeholder management skills
- Hands-on troubleshooting across Windows, Microsoft365 and end-user environments
Wshlist-
CompTIA Network Plus or ITIL certification
Salary : $110,000 - $140,000