What are the responsibilities and job description for the Personal Lines Customer Service Representative (Bilingual English/Spanish Required) position at Atlas Insurance Agency LLC?
About Atlas Insurance:
Atlas Insurance Agency is a locally owned independent insurance agency serving clients throughout Tennessee and the Southeast. We are known for exceptional customer service, strong relationships, and a team-oriented culture. Our mission is to help people protect what matters most while delivering a service experience that stands apart.
Position Summary:
Atlas Insurance is seeking a licensed Property & Casualty Insurance Customer Service Representative who is fluent in both English and Spanish to join our growing team. The ideal candidate is customer-focused, organized, and passionate about helping clients understand and manage their insurance coverage.
This role will assist both English-speaking and Spanish-speaking clients with policy servicing, coverage questions, renewals, claims assistance, and general account management.
Responsibilities:
- Provide outstanding service to personal lines clients in both English and Spanish.
- Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
- Review coverage with clients and explain insurance options clearly.
- Assist clients through the claims process and communicate with insurance carriers.
- Maintain accurate client records and documentation.
- Build strong client relationships through proactive and professional communication.
- Support agency retention and customer satisfaction efforts.
Qualifications:
- Active Tennessee Property & Casualty License required.
- Fluent in both English and Spanish (required).
- Minimum two years of insurance agency experience preferred.
- Strong written and verbal communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Experience with agency management systems preferred.
- Spanish fluency may be evaluated during the interview process.
What We Offer:
- Competitive salary based on experience.
- Health insurance benefits.
- 401(k) with company matching.
- Bonus opportunities.
- Paid time off and paid holidays.
- Professional development and continuing education opportunities.
- A supportive, team-focused work environment.
Why Join Atlas?
At Atlas Insurance, we believe great people make great agencies. We invest in our team through ongoing training, professional development, and a culture built around service, integrity, dependability, and growth. If you enjoy helping people and want to build a long-term career with one of Chattanooga's leading independent insurance agencies, we'd love to hear from you.
To Apply: Please submit your resume to HR@atlasinsurancetn.com
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25