Technical Team Lead

Your role
The
Technical Team Lead
will be the equipment expert for the Intel team to support the installation, upgrades, commissioning and troubleshooting of Edwards Equipment to ensure we are providing technical customer focused support for all Edwards equipment and will allow us to provide 7x12 on-site technical support to the customer.
You will
Support Edwards Service and Sales organizations in installation, commissioning, maintenance and troubleshooting of all Edwards equipment installed onsite.
Provide project engineering/management support for new projects proposals and upgrade programs.
Provide Expert technical support/first level of escalation for the site team and training for the on-site service team enhancing on-site service teams’ ability to support Edwards equipment.
Provide feedback to IKAT Technical support group on equipment performance and support requirements.
Work closely with the technical support team and PCs to ensure that NPI, CIP projects receive the appropriate field input and the local site team(s) have the Training, procedures and the parts needed for CIPs and NPIs.
Develop local work instructions and procedures as required to support installation, maintenance and continuous improvement programs.
Lead on site regularly scheduled technical meetings to ensure that the site team is aware of all technical issues and lesson learned.
Work with the team lead and site manager to ensure 7x24 escalation support for the site team
To succeed, you will need
Education level
AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) -OR- 4 years' related technical experience (i.e., military, electromechanical devices, comms).
Relevant Previous Experience
5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.
Knowledge Areas/Skills
Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.
Other Requirements
Strong leadership skills
Excellent organization, prioritizing, multi-tasking and customer service skills.
Strong customer service skills. Must be capable of exercising independent judgment, work with minimal or no supervision, read drawings/diagrams and understand defined specifications.
Good interpersonal skills, be a self-starter and strong finisher
Good written and oral presentation skills.
Proficient with Microsoft Office products.  
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Job location
This position is onsite, supporting our valued customers at Intel!
#UVL
We Are An Equal Opportunity Employer!
Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.
Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.
At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.
For more information about Edwards visit our website: www.edwardsvacuum.com
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