What are the responsibilities and job description for the Service Coordinator position at Atlas Copco?
Service Coordinator
Your role
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Service Scheduling – Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.
Service Administration – Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.
To succeed, you will need
Position requirements -
- Must have excellent organizational skills.
- Strong verbal and written communication skills;
- Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
- Must be detail oriented and have excellent problem-solving skills.
- Ability to collaborate well within own team and across different functions within the organization.
- Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
- Self-motivated with a positive attitude.
- Must be proficient in Microsoft Office, including Word and Excel.
- Must be able and willing to work overtime if required
Experience – Minimum of two years of experience in a customer facing role.
Education – High School diploma, some college preferred.
In return, we offer
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Competitive Paid time off
- Life & Disability insurance
- Annual Bonus
- $53k-$65K/year. Geographically adjusted Salary based on knowledge, skills and experience.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in West Springfield, MA.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Salary : $53,000 - $65,000