What are the responsibilities and job description for the Onsite Service Engineer - NY position at Atlas Copco?
Job Description
Your role
Your mission as the Onsite Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.
You will:
- Report into the Site Manager.
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues prevent equipment downtime.
- Perform installations, ensure safety compliance, and document activities.
- Be the on-site contact, providing service recommendations and addressing customer needs promptly.
Your skills and experience
- Education level
- High School Diploma.
- Prefer an AS degree (full military equivalent may substitute for AS degree).
Relevant Previous experience- 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer facing experience.
Knowledge areas/Skills- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
- Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
- Proactively seeks customer feedback and asks questions to understand customer ‘s business.
- Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
- Collaborates and supports with team members to deliver company objectives.
- Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
- Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
- Able to use computer software to record data and write reports.
- Can understand and interpret technical documentation relevant to work e.g., technical drawings.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Your job location
This role requires you to work on-site at our cusomter site in Albany, NY. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.
We Are An Equal Opportunity Employer
Pay Range: $25.00 - $28.00 per hour. Salary is based on territory average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.
Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.
No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.
Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.
At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.
For more information about Edwards visit our website: www.edwardsvacuum.com
A division of Atlas Copco
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Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Information at a Glance
Edwards is a leader in the vacuum and abatement markets. The brand’s products are essential for industries such as semiconductor, power generation, chemical and food processing. Edwards believes in working with customers to set new standards and creating environments where innovation thrives. This trailblazer prides itself on making a difference in areas that are intrinsic to people’s everyday lives – from the medical care they receive to the coffee they drink. Wherever there is vacuum, Edwards can also be found, leading the way. Edwards is a brand within Atlas Copco Group.
Visit the Edwards website
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Employment type:
Job type: On-Site
Posting End Date:
Functional area: Service
Legal Entity: Edwards Vacuum, LLC
Country/Region:
City / Province: Albany, NY
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $25 - $28