What are the responsibilities and job description for the Customer Portal & Data Specialist position at Atlas Copco?
Your role
Portal Management (80%)
Professional Development (5%) – Through training and experience, develop skills such as time management, customer relations, data management, and other skills needed to be proficient in this role. Additionally, attend training as assigned to gain knowledge of Atlas Copco’s compressed air business and products.
Perform other duties as assigned.
To succeed, you will need
Experience
2 to 3 years of relevant experience in administrative or technical role.
Education
2-year Business, or Marketing degree, or equivalent combination of education and experience.
Skills
Must be a self-directed team player, who has a positive attitude, and is customer success oriented. Must also have excellent organizational, interpersonal, verbal, and written communication skills. Must be proficient in the use of Microsoft Office, including Word, Excel and Power Point.
Must be able to successfully manage multiple tasks and time management throughout the day
In return, we offer
Attractive Benefits Include
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock Hill office in South Carolina
Contact information
Talent Acquisition Team: Sowmya Prativadi
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Portal Management (80%)
- Monitor the Purchase Order (PO) mailbox and ensure PO’s and Requests are transmitted to the appropriate employees in a timely manner.
- Review new work orders for accuracy and accept or reject them as applicable.
- Send work orders and relevant required information to the appropriate contact for processing.
- Maintain detailed notes regarding work order status and completion.
- Utilize all available software reports, and liaise with service and sales to communicate WO status and ensure timely completion
- Submit requests for quote approval as needed
- Upload supporting documentation to work orders when complete, and submit for approval
- Recognize and escalate issues as appropriate
- Obtain and review approvals for customer portal use
- Complete the required registration and questionnaires to enable portal use, or facilitate the completion by involving appropriate departments.
- Update the Portal Customer Master list to track portal use and cost.
- Provide support to internal and external customers regarding portal use.
- Create/edit/deactivate portal users as required
Professional Development (5%) – Through training and experience, develop skills such as time management, customer relations, data management, and other skills needed to be proficient in this role. Additionally, attend training as assigned to gain knowledge of Atlas Copco’s compressed air business and products.
Perform other duties as assigned.
To succeed, you will need
Experience
2 to 3 years of relevant experience in administrative or technical role.
Education
2-year Business, or Marketing degree, or equivalent combination of education and experience.
Skills
Must be a self-directed team player, who has a positive attitude, and is customer success oriented. Must also have excellent organizational, interpersonal, verbal, and written communication skills. Must be proficient in the use of Microsoft Office, including Word, Excel and Power Point.
Must be able to successfully manage multiple tasks and time management throughout the day
In return, we offer
- Choose your career with us!
Attractive Benefits Include
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurInsuranceion insurance
- Competitive Paid time off
- Annual Bonus
- Life & Disability insurance
- Salary Range: $55,000 – $65,000 *depending on experience*
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Rock Hill office in South Carolina
Contact information
Talent Acquisition Team: Sowmya Prativadi
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Salary : $55,000 - $65,000