What are the responsibilities and job description for the Regional Field Service & Applications Manager position at Atlas Copco Tools & Assembly Systems LLC?
At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.
Are Your Our Next Regional Field Service Manager?
Are you a visionary leader who thrives on solving complex problems and building high-performing teams? Atlas Copco is seeking a Regional Field Service Manager to lead and develop a high-performing service team while driving successful execution of Application Center projects in the field. This role combines team leadership with technical oversight, ensuring teams are trained, equipped, and aligned to support complex customer applications.
You'll lead Field Service and Engineering resources, support Global Key Accounts, and act as a key link between the Application Center, customers, and field operations. This is a high-impact role focused on team development, operational excellence, and delivering a best-in-class customer experience.
How You'll Make An Impact:
Talent Development:
- Lead, coach, and develop Field Service and Engineering teams
- Build capability through training aligned to Application Center projects
- Drive a culture of accountability, collaboration, and continuous improvement
Drive Operational Excellence:
- Identify and implement process improvements to increase efficiency and service performance
- Optimize workflows, resource allocation, and scheduling to maximize productivity
- Maintain high service standards while improving turnaround time and quality
- Continuously evaluate and refine operations to support business and customer needs
Budget & KPI Management:
- Monitor financial performance, ensuring effective cost control and resource utilization
- Track and report on KPIs including capacity, turnaround time, quality, and profitability
- Develop forecasts for staffing, workload, and financial performance
- Use data-driven insights to drive accountability and continuous improvement
Collaborate for Customer Success:
- Act as a trusted ambassador for customers, ensuring a consistent and high-quality experience
- Collaborate with internal teams and external partners to align operations with strategic goals.
- Identify opportunities to enhance service offerings and meet evolving customer expectations
- Balance service excellence with cost optimization to deliver world-class field service experiences.
The ideal candidate will be based in the Metro Detroit area and able to travel throughout the United States and Canada as needed.
To succeed, you will need- Willingness to adapt to a flexible schedule and travel as needed across the United States and Canada
- 2 years of supervisory experience with a proven track record of leading teams to achieve results
- Strong financial and operational acumen, including budget management and labor optimization
- Experience driving KPI performance and implementing process improvements
- Background in production environments, ideally with manufacturing automation or assembly tooling
- Proven ability to collaborate cross-functionally to enhance the customer experience and deliver clear value
- Strong communication skills with the ability to influence and align stakeholders at all levels
- Familiarity with fastening tools and torque theory preferred
At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
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- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
- Financial Security: 401(k) with up to 6% company match.
- Work-Life Balance: 15 days of paid time off, a generous holiday package, and flexible schedules.
- Family Support: Paid Maternity & Paternity Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Atlas Copco Tools & Assembly Systems LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.