What are the responsibilities and job description for the Service Support Specialist position at Atlas Copco North America LLC?
At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do
Are You Our Next Service Support Specialist
If you thrive in a customer service environment and enjoy problem-solving, this is the role for you! Atlas Copco is seeking a dedicated Service Support Specialist to play a key role in assisting our external customers with inquiries and resolving issues related to product orders. This position involves coordinating work requests with our Repair Centers and ensuring seamless order processing
How You'll Make an Impact:
- Review contracts to ensure accurate entry of quotes and Purchase Orders in the Service Spirit Dashboard when creating work orders.
- Conduct final reviews in the Spirit Dashboard to close work orders and generate customer invoices.
- Respond promptly and professionally to customer inquiries, providing clear and accurate updates on order status.
- Develop expertise in the Spirit database and SAP business system to support efficient order processing.
- Monitor open service orders, ensuring no unresolved issues with jobs older than 45 days.
- Request new part numbers for SAP and Spirit database entry.
- Proactively follow up on open orders awaiting parts, coordinating with PTD or local vendors to expedite status.
- Maintain detailed, accurate notes in the Spirit system to ensure seamless order processing.
- Collaborate with site Team Leaders to follow up on Spirit status updates and resolve any discrepancies
You will report directly to the Service Support Supervisor and work a schedule of Monday through Friday 7:30am-3:30m. This position requires you to work out of the Louisville office 4 days a week, with 1 day a week remotely.
To succeed, you will need- 3 years of experience in a customer service role.
- Strong working knowledge of SAP.
- Proficient in data entry with attention to detail.
- Ability to work 4 days in-office, 1 day remote
At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
- Financial Security: 401(k) with up to 6% company match.
- Family Support: Paid Maternity & Paternity Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
