What are the responsibilities and job description for the IT Support Specialist position at Atlas Copco North America LLC?
As an IT Suppor Specialist, your mission is to provides crucial hands-on technical support directly to our end-users within the organization. This role is responsible for troubleshooting and resolving hardware and software issues, installing and maintaining desktop systems and peripherals, and ensuring the smooth operation of local IT infrastructure to maintain user productivity and system stability. You will report to Eric Jerkins.
End-User Support & Troubleshooting
* Provide timely and effective hands-on technical support for desktop hardware, software, operating systems, and peripherals.
* Respond to, diagnose, and resolve technical support incidents and requests logged via the IT Service Management system, escalating complex issues as needed.
* Perform onsite analysis, diagnosis, and resolution of complex desktop problems directly with end-users.
* Provide emergency hands-on support for critical IT issues impacting end-users.
System Installation & Lifecycle Management
* Install, configure, deploy, and maintain desktop computers, laptops, printers, and other end-user devices according to standards.
* Manage the lifecycle of end-user hardware, including deployment, upgrades, inventory tracking, and decommissioning.
System Monitoring & Maintenance
* Monitor local end-user system performance and proactively address identified issues or potential bottlenecks.
* Assist with the maintenance of local IT infrastructure components (e.g., servers, network equipment) under the guidance of senior teams.
Documentation & Process Adherence
* Create and maintain clear documentation for troubleshooting steps, configurations, and standard processes.
* Adhere to established IT policies, procedures, and standards.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Experience Requirements:
* Extended experience of successfully delivering IT services.
* Proven track record of cultural awareness while collaborating with your peers in the other regions.
* A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT.
* Working knowledge of value and use of Standard IT processes and methodologies (i.e., ITIL, PMI and SDLC).
* Comfortable with working in a highly matrix global environment.
Educational/Personality Requirements:
* University degree or equivalent experience.
* Certification within ITIL (Foundation) is a benefit.
* Fluency in English, spoken and written is a must; second language preferred.
* Competency is more than ever a combination of knowledge, experience, and attitude. Key behaviors of our candidate are:
o A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations.
o A team player and natural diplomate who interacts and unites team members, customers, all stakeholders.
o A methodic and structured achiever who can plan, organize, prioritize, assess, adapt, and deliver the promise.
o A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency.
o An innovative "there is always a better way" person with a positive, flexible, and responsive mindset who embraces and promotes the digital transformation.
o Open-minded with a global mindset, curious to understand and learn new perspectives.
o A person who complies with our DNA => Commitment - Interaction - Innovation
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Atlas Copco North America Inc (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ACNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACNA will not tolerate discrimination or harassment based on any of these characteristics. ACNA encourages applicants of all ages.
This role requires you to work on-site at our office in Pasadena, TX. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Talent Acquisition Team: Gordon Jahn
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
