Vendor Management Specialist

POSITION SUMMARY

The primary responsibility for this position is to provide technical support to all individuals assigned to the Business Office Vendor Management Team. This position requires a strong background in insurance management and an extensive understanding and demonstrated proficiently of the Vendor Management Escort workflow tracks.

The Vendor Management Specialist must exhibit strong written and communication skills with a demonstrated excellence in working with operating systems in the vendor management team which consists of but are not limited to the following: McKesson STAR, Escort, and all Microsoft Office Suite products, Med-Host, Power Chart and Quantros. This position will have oversight responsibility for the workflow of nine vendors. The management of these vendors requires a strong attention to the proper and timely flow and return of accounts from the vendors. As the primary “go to” person in vendor management, the Vendor Management Specialist must be willing to work overtime, as required, and must display the ability to manage time, juggle priorities and possess strong decision-making skills surrounding the history of accounts.

As the prime technical resource, the Vendor Management Specialist will train all new hires and staff on system upgrades, customer grievance handling and process/workflow changes. This position supports organizational goals by providing quality customer service, improvement efforts and demonstrating a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.

QUALIFICATIONS

EDUCATION: High School Diploma is required. One or two years of college preferred.

LANGUAGE: Bi-Lingual – Spanish - preferred

EXPERIENCE: At least 2 years hospital business office experience or a minimum of 3 year experienced in the collection and customer service fields. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) and knowledge familiarity of basic medical terminology is also required. General working knowledge of third party payers, collection procedures and collection laws. Demonstrated excellent telephone communication skills. Customer service oriented, which includes the ability to interact professionally with internal and external customers, handle sensitive customer complaints/grievances in a confidential, respectful, and empathetic manner. Computer literacy is required.

PERFORMANCE EXPECTATIONS

The Vendor Management Specialist possesses well-developed communication, interpersonal, time management/organizational skills and interacts effectively with all levels of the organization. Due to fluctuating work volumes and time sensitivity, the ability to multi-task and prioritize tasks daily is essential. This position demonstrates a strong commitment to internal and external customer service, and fulfills all educational requirements as defined by AtlantiCare and the position.

WORK ENVIRONMENT

Although the staff is not physically located in a hospital or clinic, visits to hospital facilities for meetings/education sessions may be required. This position requires near visual acuity, finger and hand dexterity; majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position also requires the ability to occasionally lift up to 20 pounds. Works with equipment such as: computer, fax machine, printer, copier, ACD line equipment, STAR imaging/scanning software and several other software programs required to perform the day-to-day functions of the position.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to the Customer Service/Support Team Leader.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.