What are the responsibilities and job description for the Lead Client Services Representative - Oncology position at AtlantiCare?
Position Summary
JOB DESCRIPTION
The Lead CSR assists in the development and implementation of the Oncology Program, including Medical Oncology, Radiation Oncology, and Oncology supportive services, and ensures the effective and efficient operations of the program administratively. The Lead CSR is responsible for the daily oversight of all of scheduling, including consults, treatments, procedures, tests and imaging services within the Outpatient Hospital (Ambulatory) Cancer Center setting. The Lead CSR position supervises and assists in the coordination of a wide variety of patient and information flow, between Physician Offices, Lab/Genetic testing, Radiology and supporting services offered at the Cancer Center. The Lead CSR is responsible for demonstrating the knowledge and proficiency of the initial patient registration process, as well as the online tools necessary to provide patients with information regarding precertification, referral needs, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital and Atlanticare Physician Group personnel, to provide quality customer service.
The Lead CSR supports the development and implementation of policies and procedures that govern the Oncology Program. The Lead CSR ensures and maintains compliance with department policies and supports the implementation and evaluation of process improvement. This position supports the coordination of quality improvement initiatives and promotes teamwork, with other Atlanticare departments, outpatient services and community programs.
The Lead CSRprovides administrative support to the Oncology team and assists with all operations as required. This position ensures effective communication with the Cancer Center care team and distributes information as appropriate.
This Lead CSR supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Qualifications
EDUCATION: High school diploma or equivalent required. Associate’s Degree in related field or a specialized training management program preferred.
License/Certification
EXPERIENCE: 3-5 years’ experience in the medical field as a registrar, receptionist or other related position required. Minimum 1-year insurance, CPT4 and ICD-10 coding experience
Preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Knowledge of medical terminology and computer experience with scheduling software programs and STAR is preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
PERFORMANCE EXPECTATIONS
Demonstrates the technical competencies as established on the Assessment and Evaluation Tool.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires a combination of sitting, standing, walking, stooping and crouching throughout the workday.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Oncology Department Director, Manager or Leadership in other departments within the organization.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
About Us
Total Rewards at AtlantiCare
Benefits
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.
AtlantiCare is an Equal Opportunity Employer
JOB DESCRIPTION
The Lead CSR assists in the development and implementation of the Oncology Program, including Medical Oncology, Radiation Oncology, and Oncology supportive services, and ensures the effective and efficient operations of the program administratively. The Lead CSR is responsible for the daily oversight of all of scheduling, including consults, treatments, procedures, tests and imaging services within the Outpatient Hospital (Ambulatory) Cancer Center setting. The Lead CSR position supervises and assists in the coordination of a wide variety of patient and information flow, between Physician Offices, Lab/Genetic testing, Radiology and supporting services offered at the Cancer Center. The Lead CSR is responsible for demonstrating the knowledge and proficiency of the initial patient registration process, as well as the online tools necessary to provide patients with information regarding precertification, referral needs, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital and Atlanticare Physician Group personnel, to provide quality customer service.
The Lead CSR supports the development and implementation of policies and procedures that govern the Oncology Program. The Lead CSR ensures and maintains compliance with department policies and supports the implementation and evaluation of process improvement. This position supports the coordination of quality improvement initiatives and promotes teamwork, with other Atlanticare departments, outpatient services and community programs.
The Lead CSRprovides administrative support to the Oncology team and assists with all operations as required. This position ensures effective communication with the Cancer Center care team and distributes information as appropriate.
This Lead CSR supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Qualifications
EDUCATION: High school diploma or equivalent required. Associate’s Degree in related field or a specialized training management program preferred.
License/Certification
EXPERIENCE: 3-5 years’ experience in the medical field as a registrar, receptionist or other related position required. Minimum 1-year insurance, CPT4 and ICD-10 coding experience
Preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Knowledge of medical terminology and computer experience with scheduling software programs and STAR is preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
PERFORMANCE EXPECTATIONS
Demonstrates the technical competencies as established on the Assessment and Evaluation Tool.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires a combination of sitting, standing, walking, stooping and crouching throughout the workday.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Oncology Department Director, Manager or Leadership in other departments within the organization.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
About Us
Total Rewards at AtlantiCare
Benefits
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.
AtlantiCare is an Equal Opportunity Employer