What are the responsibilities and job description for the Field Service Technician position at Atlantic?
Atlantic Tomorrow's Office is a managed services provider that helps organizations achieve more with smart, secure business technology products and services. We implement and manage technologies that boost productivity, control costs and protect businesses. Every day we help our customers focus on their business while we manage their technologies for them. We are “Obsessed with Excellence”, and it shows in everything we do.
We are looking for motivated hands-on Field Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or "fixing the customer" by correcting the client's expectations.
What you'll be doing
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for our customers
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Provide accurate feedback with call close information, parts usage reporting and customer meter readings
- Maintain accurate parts inventory
- Complete all administrative aspects of the job on time and error-free
- Perform other activities that our service organization
Qualifications
- High School Diploma or GED required
- 1 year of experience in hands on mechanical repair required; 3 or more years preferred (low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc)
- Experience working on digital copiers and/or laser printers preferred (Toshiba, Konica Minolta, Ricoh, HP experience is a plus)
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
- Must have own reliable vehicle, a valid driver's license, & auto insurance coverage (mileage reimbursement provided)
Benefits
- Competitive base pay
- Monthly technician bonus program
- Cell phone
- 401K program
- Medical, dental vision
- Life, accident, disability insurance
- Employee assistance program
- Company Paid Holidays
- Paid Time Off
- And more!
Salary range of $45-60k, depending on experience (hourly paid position).
Salary : $45,000 - $60,000