Information Technology Support Engineer

Our client is a specialist asset management firm with over $14 billion AUM, specialized in income-oriented credit investments in niche and inefficient markets. As a rapidly growing firm of 140-150 employees, they are seeking a 2nd full time IT Support Engineer fully onsite out of their Greenwich, CT office (there is a new IT Support Engineer starting in April and there is additional headcount for a 2nd person). This is for someone really looking to take that next step.

This is a time of high-growth at the firm, having hired many over the past year plus. There is a strong push on their IT initiatives currently. The firm makes high caliber long-term investment hires. They are a heavy automation shop, use technology to their benefit, and are not afraid of using AI to improve.

The right candidate for this opportunity would be an organized, self-motivated resource who is looking to challenge themselves and grow into performing a larger IT role in the firm.

Responsibilities:

• Desktop Support Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environment;
• MSP Interface Candidate will be expected to help manage the daily inventory/drive completion of all tickets routed to our MSP for Desktop Support, Phone, Printers and lend a hand in driving MSP-handled Cyber, Server and Networking Projects;
• Ticket Entry/Tracking Candidate will be expected to log all user requests into a ticketing system and report on delivery times and trends;
• Development Team Interface Candidate would be expected to work with the Development Team and their consultants to ensure proper infrastructure and account access; and
• Working with various Infrastructure related vendors to procure hardware.

Qualifications:

• 5-7 years of experience desktop support in a Windows-based environment;
• Proficient in Microsoft Azure, O365 Applications/Email/Teams, and On-Prem AD/On-Prem Exchange;
• Ability to run an organized, collaborative IT-related project;
• Familiar with SSO and other methods of securely connecting to 3rd party Cloud-based tools;
• Experience with networking and server provisioning projects;
• Working knowledge of PowerShell scripting;
• Knowledge in the following areas would be a plus: SharePoint, SQL and AWS.