What are the responsibilities and job description for the Service Coordinator position at Atlantic Detroit Diesel Allison?
Overview
The Service Coordinator is responsible for the general administration and coordination of the Off Highway (generator & marine) department. This role serves as the primary point of contact for customer service requests and the management of service and warranty jobs.
Responsibilities
- Generate repair orders and schedule repair and planned maintenance tasks, ensuring customer purchase orders or payments are obtained as required.
- Ensure technicians have the necessary parts, supplies, and documentation to complete their assignments efficiently.
- Review job completion, verify the accuracy of parts and labor, and ensure all supporting documentation is in place to create the final customer invoice.
- Collaborate with the sales team to streamline customer deficiency repairs.
- Address customer concerns by providing support via phone and email, ensuring their service requests are met promptly.
- Assist the credit department with collections, as required.
- Manage warranty processes, including checking coverage, creating jobs, and preparing claims for submission.
- Interact with both internal and external customers and vendors to address warranty issues and follow up until claims are resolved.
- Review and allocate Work in Progress (WIP) weekly.
- Perform other duties as assigned and/or required to support the service department.
Qualifications
- Good customer service, communication, telephone and organization skills
- Self-motivated, dependable, driven individual who can work independently
- Ability to effectively build relationships with customers and coworkers
- Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
- Ability to read and interpret technician writeups and summarize in a grammatically correct format.
SKILLS & ABILITIES:
- Basic computer navigation skills required.
- Experience with Adobe Acrobat and Microsoft Office applications.
EDUCATION/EXPERIENCE:
- High school graduate or GED
- Experience in the power generation service industry preferred but not required. Willing to train the right individual.
