Associate Relationship Manager

Description

Atlantic Community Bankers Bank (ACBB) is seeking a client-focused Associate Relationship Manager to join our mission-driven team.

About Us:

Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more—all without competing with our customer banks. Join our passionate team and help us deliver innovative solutions to community banks nationwide.

Job Title: Associate Relationship Manager

What You’ll Bring:

As an Associate Relationship Manager, you'll support the development and retention of client relationships with community financial institutions. Working closely with our Relationship Managers and cross-functional teams, you'll assist in growing our client base, deepening client engagement, and ensuring seamless onboarding and product delivery. You'll also serve as a key liaison across departments, helping bring innovative banking solutions to life.

What You’ll Do:

1. Client Relationship Management & Sales Support

• Assist in managing new and existing client relationships to support retention, growth, and increased share of wallet.
• Support the development and delivery of proposals, presentations, and client solutions aligned with ACBB’s value proposition.
• Participate in client onboarding activities including documentation, risk assessment, implementation, and training.
• Use CRM and reporting tools to identify sales opportunities and track portfolio and pipeline activity. 
• Maintain up-to-date records in Salesforce and other internal systems.
• Coordinate pre- and post-sale activities such as meeting agendas, follow-up communication, and project plans.
• Act as liaison between clients and internal teams to address day-to-day inquiries and ensure service satisfaction.
• Coordinate with internal teams to support any mergers or acquisitions across the market, with the goal of retaining business when possible.

2. Product & Market Support

• Conduct market and competitor analysis to inform pricing and product development.
• Assist in modeling proposed pricing changes and preparing pro- forma client proposals.
• Collaborate with product teams to identify strategic enhancements based on client feedback.

3. Marketing & Engagement

• Support marketing initiatives such as lead generation, campaign execution, and event planning.
• Participate in training sessions, product demos, and promotional efforts to strengthen client relationships.

4. Client Onboarding & Retention

• Ensure completeness of client documentation and identify process delays or gaps.
• Assist in managing multiple client accounts and assignments, maintaining regular communication to enhance satisfaction and retention.
• Serve as a backup point of contact for clients and schedule client meetings as needed.

5. Professional Development & Risk Awareness

• Build internal and external networks to drive business growth and enhance the client experience.
• Remain knowledgeable of ACBB’s full suite of banking services to provide holistic client solutions.
• Identify and mitigate reputational, regulatory, operational, and credit risks in collaboration with internal risk functions.

Requirements

Basic Qualifications/Skills:

• Education/Training: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related field preferred. Relevant banking certifications or combination of education and experience (including military service) may be considered in lieu of degree.
• Experience: A minimum of 3 years of experience in relationship management, sales, or business development role, ideally within bank operations.
• Skills: Developing business acumen and critical thinking; Client relationship development and customer service; Effective communication and presentation skills; Sales knowledge and ability to identify client needs; Familiarity with banking products and services; Technological fluency with client facing tools and systems.

Benefits of Joining Us:

• Competitive compensation package
• Comprehensive benefits package
• 401(K) with employer match
• Generous Paid Time Off (PTO) policy
• Tuition reimbursement
• Birthday holiday and additional unique benefits
• Employee Assistance Program
• Performance bonus opportunities
• Opportunities for career growth and advancement.

Physical Demands / Working Environment:

• Primarily sedentary, requiring occasional movement throughout the office environment.
• Effective communication via phone and email, with the ability to use automated systems accurately.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join us at ACBB and be part of a team that's shaping the future of community banking! We look forward to welcoming you to our dynamic and collaborative work environment.

ACBB is an Equal Opportunity Employer M/F/Disability/Vet

Additional Information:

• Employment is contingent upon successfully passing a background check and verification of eligibility to work in the United States.
• At this time, ACBB cannot provide visa sponsorship or engage in C2C (Corp-to-Corp) or C2H (Corp-to-Hire) arrangements for this position.