Shelter Medicine Assistant Level One

The Shelter Medicine Assistant Level One assesses animals for signs of health and behavioral issues by completing medical exams and behavioral assessments upon intake. They monitor animals for signs of illness, administer medications and vaccinations, and create and maintain animal records using PetPoint software system. They provide humane care for sheltered animals by feeding and caring for animals, providing enrichment, and cleaning and sanitizing animal housing. They provide quality animal care and customer service in accordance with Atlanta Humane Society’s mission, goals, and philosophy.

Duties & Responsibilities

• Provide constant humane care and handling of the animals, in accordance with AHS established best practices policies, including adequate food and water, clean housing, and medical care
• Assist veterinarian in physical exam which may include administering vaccinations, drawing blood, subcutaneous fluids and other medical duties as needed and assigned by veterinarian
• Provides intake counseling, intake exams, behavior assessments and Petpoint data entry at time of intake
• Accurately perform diagnostic tests as needed, including but not limited to fecal flotation, ELISA tests (parvovirus, heartworm, FeLV/FIV), and Woods lamp evaluation
• Maintain accurate and up to date animal records in Petpoint database
• Administer medications daily as prescribed by veterinarian
• Monitor health and wellness of all animals
• Report any signs of illness or behavioral problems to Shelter Medicine Manager
• Work closely with department staff and volunteers to accomplish AHS goals
• Complete all steps in the owner surrender appointment process in Petpoint database
• Clean and sanitize all animal housing and equipment to minimize the spread of disease
• Conduct routine spot cleaning throughout the day to maintain a clean and safe environment for the animals
• Report any damaged equipment or need for repair to manager on duty
• Ensure quality customer service to patrons who visit or call AHS
• Assist and perform all components of animal euthanasia, as needed, in a humane manner in accordance with all AHS guidelines
• Maintain all necessary documentation of drug logs
• Adhere to all safety procedures at all times
• Other duties as assigned

• High school diploma or GED equivalent
•  Minimum six months previous customer service experience in an office or retail business setting
• Minimum of six months experience in a similar capacity in an animal shelter, veterinary hospital or clinic preferred
• Computer literate in a Windows environment; PetPoint experience preferred
• Must be able to communicate with and work well with a diverse clientele, different races, ethnicities, faiths, sexual orientations, income levels etc.
• Must be able to set aside personal judgement for the betterment of client and animals
• Obtain certificate as certified euthanasia technician within 12 months of hire
• Requires humane handling of animals and the safe handling of cleaning supplies, chemicals, and equipment in compliance with safety rules and in accordance with SDS rules required
• Ability to utilize effective problem solving/decision making skills
• Ability to communicate effectively both verbally and written
• Excellent interpersonal skills
• Desire to work with animals and people
• Handle agency funds in accordance with established verbal and written agency guidelines
• • Ability to work in a team environment, strong customer service background, ability to multi-task, and ability to work in high stress environment
• Works in a high noise level area
• Physical efforts require constant bending, stooping, and lifting up to 50 lbs. with reasonable accommodation