Manager of Donations & Statewide Distribution

The Manager of Donations & Statewide Distribution oversees the day-to-day warehouse and distribution operations that move donated pet food and essential supplies to partners across the state. This role blends hands-on warehouse leadership (including forklift operation), data-driven reporting, partner relationship development, and program management for the GOODS Program. 

Duties and Responsibilities

• Operate forklifts and other warehouse equipment safely and efficiently; ensure staff/volunteers follow safety standards and best practices.
• Manage warehouse flow: receiving, unloading, staging, storage, picking, palletizing, loading, and outbound distribution.
• Maintain organized warehouse layout and inventory locations to support high-volume movement and rapid fulfillment.
• Oversee warehouse cleanliness and monitor/report issues regarding pest prevention, and safe storage conditions.
• Coordinate with carriers and vendors for freight appointments, dock scheduling, and trailer/container arrivals.
• Serve as point lead for donation intake from corporate and community donors.
• Ensure accurate inventory control: counts, lot/date tracking when applicable, damage documentation, product safety recalls and shrink prevention.
• Plan and coordinate statewide distribution schedules to partners, including pickups, deliveries, and occasional route coordination.
• Assist with pickup and delivery of donations as needed, including customer-facing interactions with corporate partners.
• Produce and submit operational reports for review on a consistent cadence and in a timely manner. 
• Track and report key metrics such as inbound/outbound pounds, pallets moved, recipient fulfillment, on-time distribution, inventory aging/short-dated movement, and donor/partner activity.
• Build and maintain partnerships with animal welfare organizations and other qualified agencies statewide.
• Represent the organization professionally with corporate donors, logistics partners, and community organizations by delivering exceptional customer service and responsiveness.
• Support partner onboarding and engagement, ensuring partners understand processes, expectations, and distribution requirements. 
• Solicits partner feedback for continuous program improvements. 
• Identify, manage, and screen GOODS program recipients. This includes managing the application process and regular communication with recipients.
• Complete and submit as-received inventory, as-distributed inventory, and other record keeping per GOODS program requirements.
• Coordinate donation distribution events, ensuring compliance with GOODS program requirements and recommendations.
• Collect GOODS program recipient payments and reporting. Screen for online reselling and follow up with recipients as needed.
• Proactively identify potential conflicts and provide thoughtful, practical ideas for resolution/avoidance.
• Provide regular reporting and detailed data to immediate supervisor upon request.
• Other projects and/or duties as assigned.

• • High school diploma or equivalent (GED).
  • Demonstrated warehouse operations experience, including inventory handling and shipping/receiving.
  • Forklift operation experience (certification preferred; ability to train for certification within the first month of employment)
  • Strong computer skills with the ability to learn and use multiple software tools.
  • Proven ability to generate, interpret, and submit accurate reports on time.
  • Strong communication and customer service skills; comfortable interacting with corporate partners and nonprofit stakeholders.
  • Valid Georgia driver’s license or ability to obtain a valid Georgia driver’s license. Candidate must complete AHS safe driver training and must be an insurable driver by the AHS insurance provider.
  • Ability to operate trucks of various sizes and weights
  • Must be willing to travel across the State of Georgia as needed, with out-of-state travel possible
  • Flexibility to work occasional evening and weekends as needed. 

Working Conditions

• • Performs work both in a warehouse and office setting
  • Potentially subject to varying temperatures, high noise levels, and strong smells
  • Safe handling of cleaning supplies and other equipment in compliance with safety rules and in accordance with SDS rules required
  • Frequent walking, standing, bending, and stooping
  • Must be able to lift, push and pull up to 50lbs with reasonable accommodations