Specialist, Security Systems & Dockmaster

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Who are we: Creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you: An enthusiastic lover of sports, live entertainment and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you. 

Job Summary:

The Specialist, Security Systems & Dockmaster plays a critical role in maintaining and enhancing the physical security infrastructure of the facility. This position is responsible for overseeing key security systems, supporting daily operations, and ensuring the safe and efficient management of the loading dock. The role also contributes to the development and implementation of procedures that promote a secure and well-organized environment.

Key Responsibilities:

Operations, Training, and Compliance

• Supports the training of security personnel and executes all employee, vendor, and contractor badges while maintaining visual standards and consistency on badges and the database.
• Maintain Safety and Security and Loading Dock documents, checklists, and supplies.
• Control access to all Loading Dock bays and restricted areas to include establishing and implementing procedures for the receipt, shipment, documentation, and distribution of all incoming mail, packages, and material in support of State Farm Arena.

Systems and assets

• Responsible for partnering with the Asset Manager for the Building Security’s fleet and golf cart maintenance and repairs.
• Assist with Emergency Preparedness training and supplies. Coordinates certification and refresher First Aid training for various departments. Maintains supplies for AED’s and Emergency First Aid kits in collaboration with building operations.
• Assists in the execution and planning of various security training classes for internal and external departments.
• Communicate all incoming and outgoing package details with employees and vendors receiving freight or packages to ensure that the recipient is aware of what storage and pickup procedures are available and expected for incoming and outgoing deliveries.

Organizational and department oversight

• Security Technology oversight to include 24/7 devices, shipping and receiving, and I Lobby guest check-in technology.
• Implementing department projects and other duties as assigned
• Assist in researching, developing, and implementing policies and procedures around staff and event safety requirements that are, as well as ensuring the programs put in place remain relative to the arena, event, and applicable laws.

Requirements:

• 2-4 Year college degree required
• At least 3 years of experience in a professional environment and/or training or equivalent combination of education and experience, this can include security, law enforcement, or military experience
•  Possesses excellent written and verbal communication skills, strong reflective listening skills
• Possesses excellent time management and organizational skills
• Proven ability to deal with and resolve difficult situations involving customers and/or staff members
•  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work flexible hours, including evenings, weekends, and holidays

Preferred Qualifications:

• Strong knowledge of safety and security principles, regulations, and best practices.
•  Excellent leadership and communication skills, with the ability to engage and influence stakeholders at all levels
• At least three years of industry experience or working in an arena environment
• Experience in developing and implementing security programs, policies, and procedures. Strong organizational and project management skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!