What are the responsibilities and job description for the Senior Community Engagement Specialist position at Atlanta Community Food Bank?
Description
This position works a hybrid schedule at our East Point location.
Who We Are
The Atlanta Community Food Bank is committed to ending hunger in our community by leveraging food, dedicated people, and innovative solutions to ensure that no one has to worry about their next meal. Since 1979, we’ve provided vital resources to a growing network of nonprofit partners, including food pantries, community kitchens, childcare centers, night shelters, and senior centers. Today, we proudly serve over 700 partners across 29 counties in metro Atlanta and north Georgia, working together to create a hunger-free future.
Our Promise
Becoming a Food Banker means more than just a title—it’s an invitation to turn your passion and skills into meaningful action. Here, your work will further our mission to engage, educate, and empower our community in the fight against hunger. Our Food Bankers brings boldness, compassion, and accountability to our shared mission, creating real change in the lives of our neighbors. We value dedication, and in return, we foster an inclusive, supportive environment that will encourage our Food Bankers to grow, innovate, and make a lasting impact. Bring your whole heart to the Atlanta Community Food Bank and join us in making a difference every day.
Where You’ll Work
Network Strategy and Innovation / Partner Relations
About The Role
To design and adjust programming in response to our core community constituents’ needs, The Food Bank seeks to gather and act on more direct feedback from the neighbors we serve and our community partner organizations. The Senior Community Engagement Specialist is responsible for designing, implementing, and analyzing feedback channels for the Food Bank’s partners and community members. For neighbors we serve, the core learning objectives surround access to food assistance, experience at affiliated distribution sites, and identifying opportunities for improvement. For partners, the core learning objectives surround ability to access resources from the Food Bank, including food and support, alongside gathering input for advocacy efforts. This role is responsible for developing learning questions and deploying various tools such as surveys and focus groups. After collecting feedback, the Specialist will work with key stakeholders to synthesize insights, develop action plans, and close the feedback loop with participants and staff.
What You’ll Do
Research, Learning Design, and Stakeholder Engagement:
Skills Your Resume Should Demonstrate
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works a hybrid schedule at our East Point location.
Who We Are
The Atlanta Community Food Bank is committed to ending hunger in our community by leveraging food, dedicated people, and innovative solutions to ensure that no one has to worry about their next meal. Since 1979, we’ve provided vital resources to a growing network of nonprofit partners, including food pantries, community kitchens, childcare centers, night shelters, and senior centers. Today, we proudly serve over 700 partners across 29 counties in metro Atlanta and north Georgia, working together to create a hunger-free future.
Our Promise
Becoming a Food Banker means more than just a title—it’s an invitation to turn your passion and skills into meaningful action. Here, your work will further our mission to engage, educate, and empower our community in the fight against hunger. Our Food Bankers brings boldness, compassion, and accountability to our shared mission, creating real change in the lives of our neighbors. We value dedication, and in return, we foster an inclusive, supportive environment that will encourage our Food Bankers to grow, innovate, and make a lasting impact. Bring your whole heart to the Atlanta Community Food Bank and join us in making a difference every day.
Where You’ll Work
Network Strategy and Innovation / Partner Relations
About The Role
To design and adjust programming in response to our core community constituents’ needs, The Food Bank seeks to gather and act on more direct feedback from the neighbors we serve and our community partner organizations. The Senior Community Engagement Specialist is responsible for designing, implementing, and analyzing feedback channels for the Food Bank’s partners and community members. For neighbors we serve, the core learning objectives surround access to food assistance, experience at affiliated distribution sites, and identifying opportunities for improvement. For partners, the core learning objectives surround ability to access resources from the Food Bank, including food and support, alongside gathering input for advocacy efforts. This role is responsible for developing learning questions and deploying various tools such as surveys and focus groups. After collecting feedback, the Specialist will work with key stakeholders to synthesize insights, develop action plans, and close the feedback loop with participants and staff.
What You’ll Do
Research, Learning Design, and Stakeholder Engagement:
- Develop learning questions and research instruments for a variety of engagement needs to meet learning objectives, including program evaluation and program logistics
- Plan and facilitate focus groups to gather feedback from neighbors and partners, either about standard distribution operations or new initiatives that we are considering
- Create reflection and learning materials to synthesize insights at both the individual and group levels
- Refine and adapt survey and focus group processes and maintain up-to-date SOPs
- Design and deploy surveys to gather insights from stakeholders
- Analyze quantitative and qualitative data from surveys and focus groups
- Communicate data findings clearly and effectively to diverse audiences using various methods
- Leverage data visualizations provided by Business Intelligence to identify key opportunities for programmatic change
- Use Excel and other tools to organize and interpret qualitative information
- Translate insights into clear, accessible messages for individuals with varying backgrounds and levels of seniority
- Partner with internal stakeholders to make individual action plans using survey/focus group data
- Customer Focus
- Decision Making
- Accountability
- The Ability to Navigate Change
Skills Your Resume Should Demonstrate
- Strong critical thinking abilities paired with clear, concise communication
- Ability to guide and engage groups including active listening, foster an inclusive and psychologically safe environment, and effectively manage agendas
- Proficiency in analyzing both qualitative and quantitative data to develop meaningful insights and recommendations
- Skilled in documenting findings and translating them into actionable guidance
- Experience writing high-quality questions that elicit useful, actionable feedback
- Ability to design and program surveys for field distribution, including keen attention to detail
- Thorough testing and quality assurance to ensure successful execution of public-facing processes
- Excellent time-management skills, including proactively identifying roadblocks and adjusting timelines as needed
- Adaptability - Navigating shifting community needs, partner input, and evolving strategies
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employee is routinely required to lift 25 lbs.
- Expected local travel time for this position is up to 10% per year