What are the responsibilities and job description for the Full Time Front Office Patient Account Representative position at Atlanta Center for Reproductive Medicine?
Description
Atlanta Center for Reproductive Medicine (ACRM) specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 20 years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting http://www.acrm.com
Come Join Our Award-Winning Team!
JOB DESCRIPTION
ACRM is searching for a Permanent, Full-Time Front Office Account Representative to assist our patients in our Perimeter office. There is also the opportunity to float to other locations/positions during normal business hours for coverage purposes.
This position's schedule is 6:15am to 3:30pm Monday through Friday.
The Front Office Account Representative is often times the first person that patients will see and is responsible for creating a positive experience that makes all patients feel welcome. The Front Office Account Representative is also responsible for reading and understanding insurance verifications, collecting payment for services rendered, explaining payment responsibility to patient and ensuring insurance company and patient are billed correctly.
ESSENTIAL DUTIES
- Greets and receives visitors in a warm and professional manner; Answers phones and provides answers to calls or refers them to the appropriate staff
- Checks patients into practice and maintains office flow
- Maintains cleanliness and order of lobby items
- Reviews all paperwork for completion, consents and accuracy
- Balances credit card machine
- Maintains 6-day report, charge audit report, Finance report, patient image report, and refund report on a daily and weekly basis.
- Maintains additional reports as needed.
- Identifies and explains patient balance to patients
- Analyzes chart to take any adjustments or insurance discounts
- Collects payments, reads and understands alerts in the system and insurance verification
- Notifies finance team of any changes in insurance
- Scans paperwork into the system
- Collects payments, reads and understands alerts in the system and insurance verification
- Other duties as assigned
Requirements
Requirements
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION·
- High School Diploma/Associates Degree required
- Minimum 1-2 years of customer service experience - Medical office experience preferred
- Must be able to communicate clearly and effectively
- Excellent attendance and punctuality commitment
- Excellent customer service skills required
- Proficient in Microsoft Office
- Must be detailed oriented with ability to multi-task and work independently
PHYSICAL AND MENTAL REQUIREMENTS·
Ability to sit for prolonged periods of time· Manual dexterity to operate a computer and other office equipment· Ability to lift up to 25 pounds without assistance· Ability to push, bend, pull and twist·