Front Office Coordinator: Full-Time

Our office is seeking an experienced and versatile Front Office Coordinator to join our dental team! This is a unique opportunity for a well-rounded dental professional with experience in patient coordination, treatment coordination, and financial coordination.

Responsibilities

• Provide an exceptional patient experience by greeting patients, answering phones, checking patients in/out, and assisting with general patient needs.

• Manage patient scheduling, including new patient appointments, recalls, missed appointments, unscheduled treatment, and follow-up to help maintain a productive schedule.

• Assist patients with registration, demographic information, and maintaining accurate patient records.

• Verify insurance benefits and assist patients with understanding their coverage, estimated benefits, and financial responsibilities.

• Present and explain treatment plans, treatment costs, insurance coverage, and available financing options in a clear and patient-friendly manner.

• Coordinate financial arrangements, collect patient payments, obtain signed treatment plans, and ensure patient accounts are accurately maintained.

• Monitor and follow up on outstanding treatment, patient balances, and insurance claims to help support treatment completion and timely collections.

• Submit and track insurance claims and pre-authorizations, including ensuring appropriate documentation is provided to help prevent payment delays.

• Review patient ledgers and insurance EOBs, identify outstanding balances, and communicate financial information to patients as needed.

• Support patient retention and treatment acceptance through consistent follow-up, recall outreach, and communication with patients regarding recommended care.

• Assist with patient satisfaction initiatives and encourage patient referrals when appropriate.

• Collaborate with clinical and administrative team members to ensure smooth daily operations and a positive patient experience.

• Assist with general front-office administrative duties, including scanning, filing, and other tasks as needed.

• Maintain patient confidentiality and comply with HIPAA, company policies, and office procedures.

The Ideal Candidate Will Have:

• 2-3 years of experience with patient coordination, treatment coordination, and financial coordination in a dental office front-office environment 

• Strong understanding of dental terminology

• Working knowledge of dental insurance, EOBs, treatment plans, and pre-authorizations

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Ability to confidently communicate treatment and financial information to patients

• Proficiency with dental practice management software preferred

The Ideal Candidate Will Have the Following Attributes:

• Friendly

• Positive attitude

• Patient-focused

• Team-oriented

• Driven

• Hard-working

• Adaptable and dependable

• Desire to learn and grow

• Comfortable working in a fast-paced environment

Benefits of Being a Part of Our Family:

• PTO/Vacation/Holiday time

• Medical Insurance

• Disability, Vision, and Life Insurance

• 401(k)

• Flexibility in scheduling

• Competitive pay

• Career advancement opportunities

If you are a well-rounded dental front-office professional who enjoys working with patients, understands the treatment and financial side of dentistry, and is looking for an opportunity to grow with a supportive team, we would love to hear from you!