Service Coordinator/Dispatcher

Atlanta Boiler & Mechanical

Since 1996, Atlanta Boiler has been a trusted provider of boiler system sales, service, installation, and consulting throughout the Southeastern United States. With decades of industry experience, we are known for delivering reliable, efficient, and customer-focused solutions across a wide range of commercial and industrial boiler applications.

This role is responsible for keeping daily service operations running smoothly and efficiently by coordinating scheduling, materials, and communication between the field and office. You will own the dispatch board, manage job flow, and ensure technicians are scheduled effectively, materials are ready, and jobs stay on track. This is a fast-paced, high-visibility role that directly impacts daily execution, team efficiency, and customer experience.

Your Day-to-Day Responsibilities

Dispatch, Scheduling, Customer Coordination:

• Answer and triage incoming service calls, ensuring proper scheduling and timely follow-up
• Own and manage the daily service schedule, dispatching technicians efficiently based on priority, location, and skillset
• Maintain accurate job notes, statuses, and scheduling updates in ServiceTitan
• Communicate consistently with technicians, customers, and vendors to keep jobs moving

Operations & Coordination:

• Coordinate ordering of materials for upcoming service work and sold jobs
• Ensure materials are tracked, received, and ready ahead of scheduled work
• Support job flow by keeping scheduling, materials, and communication aligned

Fleet & Facilities Coordination:

• Coordinate and track fleet maintenance to ensure vehicles remain operational
• Receive, organize, and track incoming materials and deliveries
• Help maintain a clean, organized, and professional shop and office environment

What You'll Bring to the Team

• Prior experience in dispatching, logistics, or field coordination preferred
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and scheduling software (ServiceTitan experience is a plus)
• Ability to manage multiple priorities in a fast-paced environment while staying calm under pressure
• Clear and professional communication with technicians, vendors, and customers
• A proactive, hands-on attitude with a willingness to support the team where needed

Why Join Atlanta Boiler & Mechanical

• Competitive pay and benefits package
• 401(k) with company match
• Medical and vision insurance
• Paid holidays & paid time off (PTO)
• Stable, growing company in an essential industry
• Supportive, team-driven culture where your contributions matter
• Opportunities to grow in operations, logistics, and leadership

Schedule: Monday through Friday, 7:00 AM – 4:00 PM

Location: Acworth, Georgia

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $22 - $26