What are the responsibilities and job description for the Front Office Coordinator Float position at Athletico Physical Therapy?
Athletico's Greater Purpose and Core Values:
Athletico empowers people, inspires hope, and transforms lives by providing exceptional, progressive, and cost-effective fitness, performance, and rehabilitative services through personalized care that emphasizes education and prevention of future injury.
This is achieved by building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation, and trust and integrity, which are the foundation for our unique culture.
The Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) reports to the Regional Director and owns the patients first and last impression and front-office experience, delivering first-class customer service throughout the patient's physical therapy journey at Athletico.
This position will provide front office support for multiple clinics locally and requires a part-time commitment of approximately 20 hours per week.
Essential Duties and Responsibilities:
- Provide professional, friendly, and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
- Manage clinic scheduling to match patients with the best clinician for their needs/injury and optimize patient flow.
- Provide new patient onboarding, including facility tours, data gathering, and physical therapy staff introductions.
- Verify patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and payment options.
- Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
- Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to recognize and appreciate all patients.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Provide general office, receptionist, and clerical support to assigned locations.
Qualifications:
- Education: High School Diploma or GED
- Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with MS Office, Outlook, and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Language Skills:
- Ability to read, write, and speak English proficiently
Physical Demands:
- Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating with others, and using fine motor skills.
- Ability to see at close range, distance vision, peripheral vision, depth perception, and adjust focus.
Work Environment:
- Consistent with a standard office environment, noise level is low, with little to no extraordinary environmental factors.
Athletico provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment without regard to protected characteristics.
