Front Office Coordinator Float

Greater Purpose and Core Values: Athletico's Greater Purpose is to empower people, inspire hope, and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance, and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation, and trust and integrity, which are the foundation for our unique culture.

Position Summary: Reporting to the Regional Director, the Patient Experience Coordinator Float is the owner of the patients' first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico. This position will provide front office support for multiple clinics locally.

Benefits Offered:

• Medical, dental, and vision insurance (eligibility begins day one of employment)
• 15 days PTO (accruing starts immediately upon hire)
• 6 Major Holidays off plus 2 floating holidays yearly
• Additional compensation opportunities on top of base pay
• Additional hourly stipend for local travel
• New Adoption Expense Reimbursement Program in 2024
• Physical Therapy Benefits
• Fertility Benefits
• Paid Parental Leave
• Pre-Tax & Roth 401(k) with quarterly company match
• Pet Insurance Discounts
• Home and Auto Insurance Discounts
• Student Loan Resources
• Well-being programs (EAP and Headspace app) and more

Essential Duties and Responsibilities:

• Provide professional, friendly, and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
• Provide new patient onboarding, including facility tour, data gathering, and physical therapy staff introductions.
• Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
• Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
• Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
• Serve as a contact for physical therapy post-care needs.
• Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to make sure all patients are recognized and appreciated.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
• Provide general office, receptionist, and clerical support to assigned locations.

Qualifications:

• Education: High School Diploma or GED
• Knowledge and Technical Skills:
• Excellent customer service skills
• Proficient with the use of MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred

Language Skills:

• Ability to read, write, and speak English proficiently

Physical Demands:

• Ability to fulfill office activities, including but not limited to remaining stationary for extended periods of time, stooping/kneeling/crouching, traveling around the office, communicating with others (verbal and written), and using fine motor skills, including fine hand manipulation and keyboarding.
• Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.