What are the responsibilities and job description for the Guest Services Representative position at Athletic Club Boise?
Job Title: Part-Time Usher / Guest Services Representative
Organization: AC Boise
Location: Home Match Venues (5610 N. Glenwood St, Garden City, ID 83714)
Position Type: Part-Time / Event-Based
Reports To: Director of Stadium Operations
Location: Home Match Venues (5610 N. Glenwood St, Garden City, ID 83714)
Position Type: Part-Time / Event-Based
Reports To: Director of Stadium Operations
Position Overview
AC Boise is seeking enthusiastic, dependable, and customer-focused individuals to join our Matchday Guest Services Team for all AC Boise home games. Ushers and Guest Services Representatives play a vital role in creating a safe, welcoming, and memorable matchday experience in compliance with USL League One standards and stadium policies.
This position is part-time and event-based, requiring availability on evenings, weekends, and holidays during the soccer season.
Key Responsibilities
- Greet fans and provide a friendly, welcoming experience at all entry points
- Assist guests with seating, directions, accessibility needs, and general stadium information
- Verify tickets and credentials as assigned
- Monitor seating areas, aisles, and concourses to ensure guest safety and comfort
- Enforce stadium rules, code of conduct, and USL League One policies in a professional manner
- Respond to guest questions, concerns, and issues promptly and courteously
- Support crowd management and emergency procedures as directed by matchday leadership
- Assist with pre-game setup and post-game breakdown as needed
- Work collaboratively with security, operations, and stadium staff
Required Qualifications
- Must be at least 18 years of age
- Strong customer service and communication skills
- Ability to remain calm, professional, and positive in a fast-paced environment
- Ability to stand and walk for extended periods (up to 4–6 hours per event)
- Willingness to work outdoors in varying weather conditions
- Reliable transportation to and from match venues
- Ability to follow instructions and adhere to league, club, and venue policies
Preferred Qualifications
- Previous experience in customer service, event staff, or sports/entertainment venues
- Knowledge of soccer or interest in AC Boise and USL League One
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand, walk, and climb stairs for long periods
- Ability to lift up to 25 pounds if necessary
- Ability to visually monitor seating areas and respond quickly to situations
Scheduling & Compensation
- Event-based, part-time position
- Shifts primarily on matchdays (evenings, weekends, and holidays)
- Compensation commensurate with experience
- Group Volunteer opportunities also available
Why Join AC Boise?
- Be part of Boise’s historic 1st professional soccer community
- Gain behind-the-scenes experience in professional sports
- Work in a fun, energetic, team-oriented environment
- Help create an outstanding matchday experience for our fans
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.