Medical Receptionist

Front Office Receptionist – Medical Office

Job Type: Full-time

About Us

We are a growing medical practice specializing in mobile wound care, dermatology, and podiatry, as well as in-office dermatology and podiatry services. Our team is dedicated to providing exceptional patient care with professionalism, compassion, and efficiency. We are seeking a friendly, organized, and dependable Front Office Receptionist to join our busy practice.

Position Summary

The Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming and professional environment while performing front office administrative duties, coordinating patient communication, managing appointments, and maintaining accurate medical records. The ideal candidate is organized, customer-focused, and experienced in handling confidential health information in accordance with HIPAA regulations.

Essential Duties and ResponsibilitiesFront Office Responsibilities

• Greet patients, visitors, and vendors in a courteous and professional manner.
• Answer and direct incoming phone calls promptly.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out while verifying demographic and insurance information.
• Collect co-pays and other patient payments, when applicable.
• Maintain reception and waiting areas in a clean and organized manner.
• Monitor office supplies and notify management when replenishment is needed.
• Receive and distribute incoming mail, faxes, and deliveries.

Medical Records Responsibilities

• Maintain accurate and complete patient medical records.
• Scan, upload, and index medical documents into the electronic medical record (EMR) system.
• Process medical records requests in accordance with HIPAA and company policies.
• Ensure all documentation is filed accurately and timely.
• Assist providers and clinical staff with retrieving patient records when requested.
• Maintain confidentiality of all patient information.
• Perform routine audits to ensure medical records are complete and accurate.

Administrative Responsibilities

• Assist with patient correspondence and appointment reminders.
• Support providers and clinical staff with administrative tasks as assigned.
• Maintain confidentiality of employee and patient information.
• Perform additional duties as assigned.

QualificationsRequired

• High school diploma or GED.
• Minimum of one (1) year of medical records experience in a healthcare setting.
• Minimum of one (1) year of receptionist or customer service experience.
• Knowledge of HIPAA privacy and confidentiality requirements.
• Experience using electronic medical record (EMR) systems.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in a physician office, specialty practice, or outpatient healthcare setting.
• Medical terminology knowledge.
• Experience verifying insurance eligibility and benefits.
• Bilingual (English/Spanish) preferred.

Knowledge, Skills, and Abilities

• Professional and customer-focused demeanor.
• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy.
• Ability to maintain strict confidentiality.
• Ability to work independently and collaboratively within a team.
• Strong time management and organizational skills.
• Ability to adapt to changing priorities and workflow.

Physical Requirements

• Prolonged periods of sitting, standing, and walking.
• Frequent use of computers, phones, and other office equipment.
• Ability to occasionally lift up to 20 pounds.
• Ability to perform repetitive hand and wrist movements.

Work Environment

This position is primarily performed in a medical office environment with frequent interaction with patients, providers, and staff. The employee may be exposed to routine healthcare settings and must follow all infection control and safety protocols.

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Pay: From $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Commute:

• Chandler, AZ 85248 (Required)

Work Location: In person

Salary : $20