Box Office Manager

DESCRIPTION

POSITION: Box Office Manager

LOCATION: Brooklyn, NY

HOURS: Full-time including evenings, weekends & holidays per show schedule

COMPENSATION: Starting salary of 70k

ABOUT THE POSITION

· Kings Theatre, a 3k capacity historic theatre in Flatbush, Brooklyn is seeking an experienced ticketing professional to join our team as Box Office Manager. The Manager will be responsible for overseeing all aspects of the box office, ensuring smooth operations, and contributing to the success of every event.

· This detail-oriented position requires excellent organizational skills, a high level of professionalism, and the ability to work efficiently, accurately, and effectively under pressure.

· The ideal candidate will have proven experience with ticketing software, staff management, and guest relations.

PEOPLE, PLACES & THINGS

· Reports to the Director of Ticketing and manages part-time box office staff.

· Serves as the primary ticketing contact for events from confirmation through settlement, including upsells and premium products.

· Builds and maintains events within the ticketing system, including inventory management and pricing optimization.

· Collaborates with the central ticketing team, general management, marketing, promoters, and artist teams to maximize sales and upsell revenue.

· Processes ticket orders, supports customer inquiries, places holds and releases tickets in a timely manner.

· Manages the hiring, training, scheduling, supervision and payroll processing of all Box Office staff.

· Oversees nightly Box Office operations (sales, will-call, scanning, etc.) and prepares event settlement reports.

· Audits daily ticket sales and provides management reporting, including ticket counts and end-of-day sales figures.

· Ensures all cash handling policies and procedures are followed and documented.

· Stays current with ticketing trends and technologies in the industry.

· Serves as manager-on-duty when needed.

· Other duties as assigned.

EXPERIENCE & SKILLS

· Minimum of 2 years of experience in a Ticketing or Box Office role.

· Supervisory experience preferred.

· Demonstrated knowledge of ticket selling/box office operations.

· Thorough understanding of ticketing systems including but not limited to AudienceView and Ticketmaster.

· Ability to manage a high volume of emails and inquiries.

· Excellent customer service, communication, and interpersonal skills.

· Ability to multitask while maintaining quality and accurate work.

· Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)

· A passion for live music and entertainment.

COMPETENCIES

· Strong attention to detail.

· Ability to work efficiently in a fast-paced environment with limited supervision.

· Thrives under pressure.

· Team player with strong communication skills.

· A resourceful self-starter, with a willingness to figure things out.

BENEFITS

• Medical, Dental and Vision Insurance
• 401k Match
• Paid Vacation & Holidays

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.

SALARY

$65,000.00 – $70,000.00 per year

• NON-UNION