What are the responsibilities and job description for the Desktop Support Specialist position at ATC?
Position Title : Desktop Support
Location: Madison, WI
Client: State of Wisconsin
Work Mode: On-site
Job Summary
The Wisconsin Department of Health Services (DHS) is seeking a Desktop Support IV to provide hands-on support for enterprise mobile devices and telecommunications services. This role focuses on configuring, deploying, maintaining, and troubleshooting agency-issued iPhones, iPads, and mobile device management solutions while delivering excellent customer support to users across the state.
Key Responsibilities
- Configure, deploy, maintain, and troubleshoot iPhones, iPads, and mobile devices.
- Manage device onboarding, offboarding, inventory, sanitization, and redeployment.
- Maintain accurate asset and inventory records.
- Support mobile device updates, security patches, and compliance.
- Provide end-user training and technical support.
- Assist with enterprise mobile device deployment projects.
- Support ticket management and collaborate with the IT support team.
Required Qualifications
- 3–5 years of Microsoft Office support experience.
- 2 years supporting Apple iOS devices (iPhones/iPads).
- 2 years of experience with Workspace ONE (AirWatch) or similar MDM platforms.
- 2 years in a customer-facing IT support role.
- Strong troubleshooting, communication, and customer service skills.
- Must be a current Wisconsin resident.
Preferred Skills
- Experience with Cherwell or Ivanti.
- Mobile device lifecycle and asset management experience.
- Telecommunications and mobile billing support experience.