What are the responsibilities and job description for the Epic EHR Help Desk Analyst position at ATASH ENTERPRISES LLC?
Position Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Skills Table:
Skill
Required / Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired
Candidate understand this is a second (1st) shift position and the working requirements are 7 AM – 3:30 PM EST which includes nights, weekends, and holidays
Your candidate must be able to attend a remote webcam interview. Do you agree to this requirement?
What is your candidate's email address?
How soon can your candidate start if selected for this opportunity?
candidate being able to work until the proposed end date listed 07/06/2027?
No outsourcing any work being done for this assignment to another country. Does your candidate agree?
Please state date and location of Epic experience.