What are the responsibilities and job description for the Field Trainer position at At Home Group Inc.?
Job Summary
JOB DESCRIPTION
The Field Trainer is responsible for designing, facilitating, and delivering training to store locations across all levels of the organization through both virtual and in-person formats. This role requires a strong understanding of store operations, product knowledge, and company policies, along with the ability to manage multiple priorities in a fast-paced, evolving retail environment. Beyond training delivery, the Field Trainer plays a critical role in supporting key company initiatives that drive sales performance, elevate operational excellence, and ensure consistent execution across all stores. This position follows a hybrid schedule based at the Home Office in Coppell, TX, with remote work on Mondays and Fridays and in-office work Tuesday through Thursday. Travel is also required up to 40–60% based on business needs.
Essential Functions
Facilitation, Delivery & Engagement
When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.
JOB DESCRIPTION
The Field Trainer is responsible for designing, facilitating, and delivering training to store locations across all levels of the organization through both virtual and in-person formats. This role requires a strong understanding of store operations, product knowledge, and company policies, along with the ability to manage multiple priorities in a fast-paced, evolving retail environment. Beyond training delivery, the Field Trainer plays a critical role in supporting key company initiatives that drive sales performance, elevate operational excellence, and ensure consistent execution across all stores. This position follows a hybrid schedule based at the Home Office in Coppell, TX, with remote work on Mondays and Fridays and in-office work Tuesday through Thursday. Travel is also required up to 40–60% based on business needs.
Essential Functions
Facilitation, Delivery & Engagement
- Lead Training Programs: Design and facilitate impactful virtual and in-person training sessions for store teams and leaders, using varied instructional techniques to drive learner engagement and reinforce operational excellence.
- Train the Trainers: Lead and facilitate Train-the-Trainer sessions using established guides to equip leaders with the knowledge, skills, and confidence to effectively train and develop their teams across all core areas of store operations.
- Develop Training Culture: Strengthen a customer-obsessed culture by delivering targeted training and coaching service behaviors that promote consistent customer experience standards.
- Special Projects: Support organizational goals by contributing to key initiatives and special projects as needed.
- SOP Development: Partner with cross-functional teams to create, refine, and document Standard Operating Procedures (SOPs) and job aids, maintaining an accurate and centralized library of training materials
- Logistics: Manage full program logistics—including scheduling, communication, auditing and materials preparation
- Reporting & Documentation: Produce clear post-training reports, summarizing key observations, outcomes, and opportunities.
- Education: Bachelor’s degree (or equivalent practical industry experience) required
- Experience : 2–4 years of experience in retail training, store operations, and/or multi-unit field support.
- Training Facilitation: Demonstrated success leading engaging, interactive learning experiences for diverse audiences using adult learning principles. Must be proficient in delivering technical and soft-skill training via Virtual/E-Learning, In-Person, and Blended formats.
- Content & Documentation: Proven ability to create and maintain a library of training materials, SOPs, and job aids, alongside strong written skills for producing training recaps, detailed reports, and feedback summaries.
- Technical Stack: Proficient in Microsoft Office and LMS platforms (e.g., Oracle Learn) for assignment and tracking. Experience in creating content using video editing tools like Camtasia, Vimeo, or Adobe Premiere is required.
- Operational Agility: Possess a process-oriented mindset with excellent organizational and project management skills, capable of managing multiple initiatives and recommending process improvements in a fast-paced environment.
- Interpersonal Skills: Exceptional verbal communication skills effectively used for collaboration and coaching across all levels of the organization.
- Travel & Schedule: Ability to travel 40–60% and maintain a flexible schedule to meet business needs, including evenings, weekends, variable shifts, and holidays.
- Ability to remain stationary at a desktop workspace for extended periods, as well as stand and walk for long durations throughout large retail environments.
- Capable of occasionally lifting and carrying items up to 50 pounds.
- Extensive travel required, including driving and flying, which may involve prolonged periods of sitting.
When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.