What are the responsibilities and job description for the Site Operations Specialist position at ASUS?
Description
The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.
Essential Duties and Responsibilities:
Order Execution & Monitoring (B2B B2C)
Years of Education
The specific minimum competencies required for job performance.
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment
The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.
Essential Duties and Responsibilities:
Order Execution & Monitoring (B2B B2C)
- Monitor daily order fulfillment status, including released, picked, packed, shipped, and backordered orders
- Track warehouse backlog, carrier cutoffs, and shipment delays
- Coordinate with warehouse vendors to resolve execution issues in real time
- Support returns (RMA) processing and status tracking
- Communicate daily priorities and volume updates to warehouse vendors
- Investigate shipment delays, order errors, damages, and inventory discrepancies
- Escalate recurring or high-risk issues to the Senior Warehouse Vendor Supervisor
- Prepare daily/weekly operational reports and exception summaries
- Create Inventory Reconciliation Report and Support cycle counts, inventory checks, and discrepancies follow-ups
- Maintain accurate operational records and documentation
- Assist with process changes, system updates, and warehouse transition activities
Years of Education
- Bachelor’s Degree in Business or equivalent degree and 4 years of relevant business experience OR High School diploma/GED and 4 years of relevant business experience; in logistics, supply chain management, and/or project management
- 4 years of experience in logistics environment and project management
- Strong knowledge of inventory control and WMS systems
- Solid understanding of bonded warehouse regulations, inventory control, and compliance requirements
- Experience working with WMS, ERP, or Inventory management systems
The specific minimum competencies required for job performance.
- Expert in vendor management of 3PL to ensure KPI’s are achieved
- Proactive and have the ability to work well independently as well as in a team environment
- Work well with cross functional teams
- Strong ownership and organization skills
- Proven skills with MS Visio and MS Excel in order to successfully execute projects
- Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external customers
- Excellent written and verbal communication skills in English
- Background in logistics and supply chain management
- Ability to plan and prioritize work
- Must be highly organized and able to manage multiple responsibilities
- Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
- Software skills, including use of Microsoft Office software and web-based applications.
- Verbal and written communication skills are necessary to explain complex and/or confidential information.
- Office / Warehouse environment
- Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
- 5% Domestic Travel
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment
Salary : $71,000 - $85,000