What are the responsibilities and job description for the Member Account Specialist position at Astyra Corporation?
Member Account Specialist
*This is a 1-year contract position
*Onsite – Local to Richmond, VA only, please
*Hours: 8:00 AM – 6:00 PM
Responsibilities:
Soft Skill Requirements:
#AC
*This is a 1-year contract position
*Onsite – Local to Richmond, VA only, please
*Hours: 8:00 AM – 6:00 PM
Responsibilities:
- This position will work at our call center on the phone and in person at one of our designated branch locations
- Inform, educate, and advise members, regardless of the individual circumstances.
- Perform transfers, withdrawals, loan payments by transfer, and advances from lines of credit by transfer or check.
- Take check orders over the phone and process credit card payments and other consumer loan payments.
- Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, consumer loan and credit card inquiries.
- Promote the credit union by cross-selling products and services focusing on department goals and member needs.
- Cash handling and teller duties when applicable.
- Handle member inquiries and solve problems.
- Other duties may be required and assigned by the manager.
- Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
- Complete all required, ongoing enterprise-level training including, but not limited to, BSA, OFAC, and Information Security.
- Report all Risk Management Policy violations in accordance with policy
- MUST have minimum 1 year experience banking experience, either as a front desk teller (not seeking a candidate who worked in the back office for this role)
- MUST have minimum 1 year experience in a call center position related to the finance industry, handling customer calls/problem resolution such as banking account questions
- Must be able to operate a computer and other office equipment
- Must be skilled when working with details such as numbers and names
- Must have the ability to effectively communicate with members both verbally
and in writing - Must have the ability to consistently provide excellent professional service
- Must be able to work in an environment of multi-tasking
- Must be able to exercise active listening and problem-solving skills in complex
conversations, offering patience and support - Must have prior experience in a Customer Service and/or Problem Resolution role
- MUST have prior banking experience as a teller
Soft Skill Requirements:
- Strong work ethic
- Adaptability
- Time management
- Organizational skills
- Stress management
- Minimum High School Diploma or GED
#AC
Salary : $18 - $19