Assistant Hotel General Manager

Mandatory Requirement — Read Before Applying:

• Minimum 3 years of experience in an IHG hotel property is STRICTLY REQUIRED (Front Office Manager, Executive Housekeeper, or Assistant General Manager level preferred).
• Candidates without a minimum of 3 years of IHG property experience will not be considered. This requirement is non-negotiable.

Job SummaryWe are seeking a high-energy, detail-oriented Assistant General Manager (AGM) to support the leadership team at our limited-service property. In this role, you will work hand-in-hand with the General Manager to oversee daily operations, manage department heads, and ensure full compliance with IHG brand standards. The ideal candidate is a hands-on leader who can seamlessly transition between administrative duties and supporting the front lines to deliver exceptional guest experiences.Duties & Responsibilities

• Daily Operations: Directly supervise front desk, housekeeping, and maintenance teams to ensure peak operational efficiency in a limited-service environment.
• IHG Brand Quality: Execute and monitor IHG brand standards, ensuring the property passes all quality assurance audits and guest service metrics.
• Team Leadership: Support HR functions including interviewing, onboarding, training, and scheduling staff, while maintaining high team morale.
• Financial Support: Assist the General Manager with budgeting, inventory management, cost controls, and reconciling daily financial reports.
• Guest Service Excellence: Act as the primary point of escalation for guest concerns, proactively driving guest satisfaction and managing online review responses.
• Frontline Coverage: Actively manage front desk operations during peak arrival times, handle guest inquiries with professional phone etiquette, and provide fallback support for night audit procedures.
• Property Safety: Maintain strict adherence to local health and safety codes, property security protocols, and corporate policies.

Required Skills & Qualifications

• Experience: Minimum 3 years of management or supervisory experience within the IHG brand portfolio (e.g., Holiday Inn Express, Staybridge Suites, Candlewood Suites) is mandatory.
• Operations Knowledge: Strong operational background in rooms division, front office, or housekeeping within a limited-service hotel structure.
• Systems Proficiency: Direct, hands-on experience using IHG property management systems (PMS) and clear familiarity with night audit processes.
• Leadership Style: A motivating, visible leader who enjoys coaching staff and working alongside the team on the floor.
• Communication: Excellent verbal and written skills, paired with strong organizational and multitasking abilities.
• Languages: Bilingual or multilingual capabilities are highly advantageous.

Benefits

• Competitive salary based on experience.
• Performance-based bonus potential.
• IHG employee travel discounts worldwide.
• Paid time off and career advancement pathways.

Work Location: In person

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $65,000 - $75,000