What are the responsibilities and job description for the Inside Sales Specialist position at AstroNova, Inc.?
Position Summary/Objective
The Inside Sales Specialist at AstroNova, Inc. serves as the primary point of contact for incoming printer leads, managing communications and qualifying opportunities. This role involves logging leads into the CRM, scheduling demonstrations, and supporting Territory Sales Managers by handling inbound calls and emails. The position involves conducting outbound campaigns to generate leads.
Duties and Responsibilities
Responsibilities
- Serve as the main point of contact for incoming printer leads via phone and internet.
- Log new leads into NetSuite CRM from HubSpot as needed.
- Assist in qualifying printer opportunities and schedule demonstrations for Sales Regions/Territory Sales Managers.
- Manage emails and inbound calls from new leads, opportunities, and customers for Territory Sales Managers during their absence.
- Handle Printer Queue inbound calls and perform warm transfers to Sales Managers as necessary.
- Conduct outbound calls and email campaigns for leads within NetSuite or external databases.
- Assist in the production of printed samples in conjunction with Media Lab as needed.
- Email or mail marketing collateral as requested by field sales/marketing.
- Assist in traveling and working at tradeshows on an as-needed basis.
- Learn about printers, inks, toners, ribbons, and label media offerings by AstroNova.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Required Education and Experience
- Proficiency in English and Spanish.
- Experience with CRM systems, specifically NetSuite and HubSpot.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
Special Working Conditions / Travel Requirements
This job operates in a hybrid environment.