What are the responsibilities and job description for the Field Services Technician I position at Astreya?
Your Roles and Responsibilities:
Assist with inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Basic Inventory or IT knowledge
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Preferred Qualifications:
Past business operations exposure
Some customer experience background or familiarity
Physical Demand & Work Environment:
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
