What are the responsibilities and job description for the Sales Support Administrator position at ASTOR CHOCOLATE CORP.?
Company Overview
Le Belge Chocolatier is a boutique, Napa-based chocolatier known for small-batch, handcrafted confections and highly customized client experiences. We combine creativity, quality, and exceptional service to deliver memorable products to our customers.
Position Summary
We are seeking a highly organized and adaptable Sales Administrator to support our Sales team and drive seamless order execution. This role is critical to ensuring smooth operations across order management, client communication, and internal coordination. The ideal candidate thrives in a fast-paced environment, can prioritize competing demands, and is comfortable wearing many hats.
Pay Rate: $23/hr to $27/hr
Essential Summary
- Manage end-to-end order processing across multiple platforms; ensure accuracy, pricing verification, and on-time fulfillment
- Serve as a primary support partner to Sales, managing requests, follow-ups, scheduling, and client communication
- Provide real-time updates on order status, ETAs, and tracking to internal teams and customers
- Coordinate closely with Production, Operations, and other departments to meet deadlines and maintain accuracy
- Manage artwork/design requests and track progress through completion
- Support sales forecasting, planning calendars, and production scheduling
- Set up new customers in systems (SAP/Salesforce), log activity, and maintain accurate records
- Prepare and track customer samples, marketing materials, and event support
- Assist with trade shows, client outreach, and ongoing relationship management
- Conduct light research and maintain up-to-date customer and account information
- Other duties as assigned
Required Qualifications
- 1–3 years of experience in a sales support or administrative role
- At least 1 year of customer service experience
- Experience with CRM/ERP systems (e.g., Salesforce, SAP) preferred
- Comfortably managing multiple systems and communication channels
- Wine room experience is a plus
Compensation & Benefits
We offer a competitive compensation package including:
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) & Paid Holidays
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Professional Development Opportunities
Salary : $23 - $27