Strategic Account Support Specialist

Job Title: Strategic Account Support Specialist

Job Description

The Strategic Account Support Specialist plays a crucial role in supporting strategic customer accounts by ensuring clear communication, accurate order processing, and timely resolution of inquiries. This role serves as a central liaison between the company, its customers, and internal teams, managing equipment orders, order status updates, customer inquiries, reporting, and related sales support activities.

Responsibilities

• Act as the primary customer liaison for strategic accounts, managing inquiries, order processing, status updates, escalations, reporting, and maintaining strong relationships with customers, sales, and cross‑functional teams.
• Manage end‑to‑end sales order activities, including order acknowledgments through delivery, internal order requests, customized quotes, ERP/CPQ system management, and coordination on delivery methods and special requirements.
• Collaborate closely with logistics, DBS, e‑commerce, and other departments to resolve delivery issues, customer claims, RMAs, payment disputes, and system or process issues, ensuring seamless operations.
• Support continuous improvement and performance management by generating reports, tracking KPIs and SLAs, assisting with customer projects, conducting root cause analysis, and participating in system testing and validation.
  
  

Qualifications

• 3 years of B2B experience in strategic customer service, account management, or sales support.
• Bachelor’s degree in business administration, project management, or a related field.
• Strong problem‑solving, project management, and organizational skills.
• Ability to prioritize, multitask, meet deadlines, and work independently under pressure.
• Excellent verbal, written, and interpersonal communication skills, enabling effective collaboration with customers, sales management, and internal teams.
• High attention to detail, flexibility, adaptability to changing priorities, and confidence working in both independent and virtual environments.
• Proficiency in CRM systems and Microsoft Office, with additional strengths including bilingual capability, experience with quotes, RMAs, large corporate customers, and industry knowledge (fueling industry preferred).
  
  

Work Environment

This role is hybrid remote, typically in-office from Monday to Wednesday and remote on Thursday and Friday. This position is a long-term contract role with the potential to become permanent. Working for a large, international company provides ample opportunity to gain valuable experience.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $25.00 - $28.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Austin,TX.

Application Deadline

This position is anticipated to close on Apr 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.