What are the responsibilities and job description for the Sales Support Assistant position at Aston Carter?
Job Title: Sales Support AssistantDescriptionResponsibilities:Bill for Surgery Product Usage Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry.This includes pushing back where the data that has been submitted is incorrect or subpar. Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process. Follow up with hospital to collect purchase orders and clarify discrepancies. Validate Surgery Product Usage Check and validate accuracy of incoming surgery product usage cases. Support Sales Reps in case of product usage discrepancies. Support Sales Reps in case of product usage pricing. Replenish Surgery Product Usage Utilize appropriate platforms to replenish surgery product usage cases. Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation. Validate the ship to and replenishment locations of orders with sales and operations partners. Provide Sales Support Build relationships with Sales Reps and support requested product/case info. Aid Reps with data entry into RepSuite/WebOps system as needed. Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales. Determine when Rep support requires escalation based on complexity of request and priority level of need. Provide Customer Support Services Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Provide proactive updates on order status to accelerate billing process.Additional Skills & QualificationsExperience with ExcelPrior experience in a Sales Support role (ideally someone from a healthcare or previously in a true sales support role preferred)Experience with an ERP system ( Oracle or SAP would be preferred)Work Environment:This is a primarily remote contract position that requires to be onsite 1 day each quarter. This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call. Job Type & LocationThis is a Contract position based out of Englewood, NJ.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Nov 28, 2025.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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