What are the responsibilities and job description for the ORDER SUPPORT SPECIALIST position at Aston Carter?
Job TitleOrder Support SpecialistJob DescriptionThe Order Entry Specialist I serves as the initial point of contact for processing client orders and supporting administrative workflows. The role involves accurately entering and managing 70–80% of order-related tasks independently.ResponsibilitiesProcess client orders using company platforms, ensuring accuracy and timeliness while meeting departmental metrics for volume and turnaround time.Support administrative workflows related to order fulfillment, including documentation, tracking, and system updates.Provide guidance on navigating software applications and hardware tools used in order processing.Independently identify and resolve order discrepancies using established procedures and critical thinking.Escalate complex or non-standard order issues to appropriate teams to ensure seamless client service.Maintain detailed records of all order-related interactions, updates, and resolutions in tracking systems.Essential SkillsHigh School Diploma or GED required.1 year of experience in order entry, data entry, or administrative support, preferably in a high-volume, service-oriented environment.Ability to learn and navigate various order management systems.Attention to detail and commitment to accuracy.Proficient in using a PC and navigating multiple systems and applications.Ability to manage connected devices and software tools related to order processing.Comfortable working in a fast-paced, deadline-driven environment.Strong problem-solving and analytical skills.Work EnvironmentThis position requires 100% onsite work from Monday to Friday, 8:00 AM to 4:30 PM. Training will also be conducted during these hours.Job Type & LocationThis is a Contract to Hire position based out of Neenah, WI.Pay and BenefitsThe pay range for this position is $20.00 - $20.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Neenah,WI.Application DeadlineThis position is anticipated to close on Dec 26, 2025.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $20 - $21