Order Fulfillment Specialist

Description

Summary:

This role is an administrative professional who serves as a primary contact for customer purchase order submission and sales order creation. The employee is also responsible for handling internal communication between our Sales/BD department and Operations.

Job Responsibilities

• Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as Sales and Business Development departments.
• Contract order processing:
• Confirm all documentation that is required is present.
• Request any missing documentation.
• Confirm order matches the end user PO/Quote – Line by line if necessary.
• Review final sales order for accuracy and clarity before entry.
• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-focus approach.
• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them.
• Provide customer service support including providing tracking information, acknowledgments, and order status updates.
• Review documents such as production schedules and work orders to ensure customer delivery dates are accurate.
  
  

Skills

Customer service, Order entry, Order processing, Microsoft office, ERP, Account Management, Customer Relationship Management, Data entry, Inventory, Sales administration, Manufacturing

Top Skills Details

Customer service,Order entry,Order processing,Microsoft office,ERP,Account Management,Customer Relationship Management

Must Have

Additional Skills & Qualifications

• 2 to 5 years of experience in customer service/order entry, preferably in a manufacturing industry.
• Experience in managing customer relationships
• High proficiency in MS products including Excel, Outlook, Word, and PowerPoint is required
• ERP knowledge
• Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, intellectual challenge, constant technical data feedback, and language barriers.
• Associate’s or Bachelor’s degree in a related field
  
  

Preferred

Experience in Salesforce CRM support cloud

Manufacturing industry experience doing similar roles

Soft Skills

• Excellent attention to detail
• Strong verbal and written communication skills
• Ability to ensure customer satisfaction
• Excellent analytical, decision-making, and problem-solving skills
• Ability to work collaboratively within a team environment
• Must be comfortable working in a multi-cultural business environment
• Ability to employ effective time management skills
• Independently follow and execute work assignments
• Must be able to work without supervision and a self-starter
  
  

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Round Rock, TX.

Pay And Benefits

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Round Rock,TX. Application Deadline This position is anticipated to close on Apr 10, 2026.
  
  

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.