Dispatcher

Job Title: Dispatcher

Job Description

The Dispatcher coordinates inbound and outbound service calls, acting as the central communication hub between customers and technicians. This role ensures that service requests are scheduled efficiently, routes are optimized, and customers receive timely, professional support. The Dispatcher maintains accurate service records, monitors job progress, and helps keep daily operations running smoothly in a fast-paced office environment.

Responsibilities

• Answer inbound calls with professionalism and a strong customer-first mindset.
• Serve as the main point of contact between customers and technicians, ensuring clear and timely communication.
• Schedule and dispatch service calls using efficient routing and prioritization to maximize technician productivity.
• Create, update, and manage service orders, ensuring information is accurate, complete, and processed on time.
• Adjust schedules in real time to respond to changing service demands and minimize delays.
• Resolve scheduling conflicts, customer concerns, and service issues quickly and effectively.
• Track job progress throughout the day and follow up to ensure customer satisfaction and timely completion of work.
• Maintain accurate records of calls, service orders, and schedules to support reporting and operational needs.
• Collaborate with operations and leadership to keep service workflows running smoothly and identify process improvements.
• Make outbound calls as needed to confirm appointments, update customers on technician status, and coordinate with field staff.
• Use computer, CRM, and scheduling systems to log information, update statuses, and support daily dispatch activities.
  
  

Essential Skills

• Experience in dispatching or customer service, preferably in a service-focused environment.
• Strong customer service skills with a proven ability to handle inbound and outbound calls professionally.
• Excellent verbal and written communication skills.
• Customer service and problem-solving abilities with a focus on resolving issues quickly and effectively.
• Strong multitasking and time management skills to handle multiple calls, schedules, and priorities at once.
• High attention to detail when entering data, managing schedules, and creating service orders.
• Proficiency with computer and CRM systems and comfort working with scheduling software.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Adaptability and the ability to learn new tools and processes quickly.
• Team-oriented mindset with a strong focus on collaboration and customer satisfaction.
• Comfort making outbound calls to customers and technicians.
• High school diploma or equivalent.
  
  

Additional Skills & Qualifications

• Prior dispatching or customer service experience in plumbing, HVAC, or electrical services is a plus.
• Customer service or call center experience is preferred but not required.
• Strong phone etiquette and professional communication presence.
• Experience working in a customer service call center environment is beneficial.
• Familiarity with scheduling software and office tools; experience with ServiceTitan is a plus.
• Demonstrated ability to stay calm under pressure and use creative problem-solving in fast-paced situations.
• Customer service oriented mindset with a strong focus on building positive customer relationships.
  
  

Work Environment

This role is based in an office environment where you will spend most of your time on the phone and working on a computer. You will use CRM systems, scheduling software, and Microsoft Office tools to manage service calls and maintain records. The work involves handling a steady volume of inbound and outbound calls, coordinating with field technicians, and collaborating with operations and leadership teams in a structured, team-oriented setting.

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay And Benefits

The pay range for this position is $18.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Kodak,TN.

Application Deadline

This position is anticipated to close on Jun 3, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.